Hilton Garden Inn Conway

We stayed at Hilton Garden Inn from July 14–18, 2025, and had a pleasant experience. The room was comfortable and decent, providing a good place to relax after a long day. There's a restaurant inside the hotel, though plenty of dining options are also nearby. The staff were friendly and accommodating, making our stay more enjoyable. We also appreciated the free parking space, which added convenience. Overall, it’s a solid choice for travelers looking for comfort and accessibility in the area.

We first began coming here because of their amazing location. This was our second trip to Conway at the same Hilton. Unfortunately, on this trip our experiences have been overwhelmingly negative. We were hoping for better quality, as one would expect from a Hilton Brand. Everything seems poorly managed. By sharing our experiences honestly, our hope is that Hilton will identify areas where they are falling short and make meaningful changes. Here’s our list of negatives. KING SUITE ENTRY DOOR: slammed shut before we could enter or exit. We called management. Maintenance arrived quickly only to inform that it’s purposely set to shut without effort for proper closure. Luckily we were aware of the issue and kept a safe distance to keep us out of harm. FURNITURE/FLOORING CARPET Water appears near A/C return and in front of dresser (photo attached) Called management. Maintenance came with a wet/dry vacuum and checked our unit. Maintenance indicated the water was not originating from our room. After several hours, water came back. Did not ask for further assistance, nor were we contacted for follow-up. FURNITURE Desk chair-broken arms. Sofa-fairly new appearance and cheaply made. Arm Chair-OLD No cushion support left, basically sitting on floor. Not matching sofa smelly and dirty. BATHROOM: Shower curtain liner was completely off the curtain, only held by 3 snaps. BED: Wow, this is the most dissatisfying. Sheets poorly fitted, no elastic to cover mattress pad. Holes in top sheet. Not sure what is considered bed spread, but it didn’t fit either. We asked for assistance from cleaning staff, and was told “no speak English” we did not ask for further assistance. AMENITIES: USB PORTS: Zero! Please update for today’s technology. WEATHER TV STATION: Zero! Traveler’s would assume to have a 24 hour weather channel availability on television. RESTAURANT: Another monumental dissatisfaction. We made our dinner selection in person with the server about 20 minutes after they opened. We asked for a take out order of burger, fries and chicken strips, and proceeded back to the room. No one else was in the restaurant at the time. 20 minutes later our phone rang from the server, which I answered “is our food ready”? She replied “we are out of hamburger so if you want us to go to the store and get some we will.” shocked by this, we immediately made the decision not to have a burger and have chicken strips that they had on hand. Not our first choice, but too tired and hungry from traveling to change restaurants. We plan more trips to the area in the near future, but our hotel choice will be somewhere else.

Did not provide room cleanup Had to go to check-in to get towels and next day coffee Staff seemed to be lost getting these items Took way too long I will not stay again