Courtyard Conway

This stay occurred just last week and was extremely disappointing. The first night was tolerable, though the air conditioning in our room wasn’t working. The next morning, we discovered ants in the bathroom. On my way out, I stopped by the front desk and asked that someone clean the ants and spray the room while we were gone. Later that afternoon, I returned alone, took a shower, and was immediately bitten by ants while drying off. Ants were crawling all over the bathroom and the towels. I ended up with bites all over my feet. I went back downstairs to report it again—and instead of sending someone to take care of the problem, I was handed a can of ant spray and told to do it myself. I threw out the infested towels and sprayed the room. Once my travel companion arrived, I called the front desk myself to request a refund. We were told management would follow up, but no one ever did. We ended up leaving that day and checked into another hotel. The poor cleanliness, unsafe conditions, and unacceptable lack of response from staff made this one of the worst hotel experiences I’ve had. I would not recommend this property to anyone.

The Courtyard Marriot Conway was very nicely designed and aesthetically beautiful, but, there are major areas that need attention. The first is the staff. The people we checked in with seemed very unfriendly, and fake. The only person I saw that seemed helpful and genuinely nice was an Asian woman. The cleaning staff were more friendly and helpful. This was disappointing considering how expensive the hotel was and how it compares in price to the other options. Also, there was no complimentary breakfast. For the price, I was disappointed to find this out. Lastly, the noise was a pretty big factor. The noise from the highway was very loud and we could hear kids screaming and jumping at 6 AM in the morning.

I checked in pretty late around mid night and the lady at front desk very nice by the way i asked if it was ok to get a late check out which was 2pm. She said yes but next day i had 3 people knocking at the door different times of course to check out told them what i was told then i get a called that check out was at 11 i told her also just a little frustrating i drove all day i just wanted to sleep.