أمريك إن باي ويندام كون رابيدز

I booked two hotel rooms at AmericInn in coon rapids for my daughter’s birthday. There was 5 of us a the plan was to have 1 room for the kids and other for the adult as the rooms are for 4 people per room. I booked through ******* and used a card to hold the reservations. I called the hotel to ask if I can use a different card to pay for the rooms when I get there to check in and they said yes. I get a call the day of booking stating I need to provide a different card number to pay for the rooms. I provided the card information and asked if it will be charged upon arrival to the hotel. I was advised yes. I get a notification that my card that I booked the room for the reservation was charged for one of the rooms and the card I gave over the phone was charged for the other room. When I was told nothing would be charged until I checked in. I get to the hotel and they ask me to insert my card to pay for the rooms. I advised them that they already charged my cards for the rooms and showed them and emailed them screenshots of the charges in my bank accounts. The person at the front desk said I still needed to pay for the rooms as the transactions declined. I told them it didn’t decline as I had enough funds in both accounts and even called both my banks and both banks confirmed the transactions went through. I asked why my cards were charged in the first place as they weren’t supposed to be charged until I checked in and the person at the front desk didn’t have answer. He kept telling me in declined and would not give me the rooms that I paid for already. He was very short and rude. He said the manager said couldn’t give me the rooms until I paid for them even though they were already paid for and when I asked for the managers number just gave me the hotel card for the front desk and told me to call back on Monday when the manager was in. This didn’t help with my current situation and he advise I either pay for the rooms or leave. It wasn’t until my fiancée called up there and talked to the person at the front desk that the guy gave a key to one room and said figure it tomorrow when we checked out. I asked for the key for the 2nd room and was told I get one room only. We had to fit 5 people into an 4 person room. It was the worst sleeping situation. The next morning there is a new person at the front desk and went to check out I explained the situation from yesterday and she said not sure what happened but both transactions went through and the rooms were paid for already. She gave me the receipts and the 2nd room I paid for I guess they gave to someone else and they already checked out. I told her I only got one room and wanted a refund for the 2nd room and she advised that I call back on Monday to talk to the manager to get a refund. I called up on Monday and told the manager what had happened and not once did he apologize for the situation his hotel caused by charging cards they shouldn’t have until I checked in and the rudeness of the person at t

The hotel had such a unique interior! Everything was clean and organized. Pool and hot tub were very nice, especially since we had it to ourselves most of the time. The room was clean and inviting, the bed was comfortable, and the jacuzzi was perfect. Will definitely be coming here again!

The building isn't falling apart but could use some maintenance. The first room had a musty smell and a non-working TV, they moved us to another room. But new room hadn't been vacuumed and the sheets had cigarette burns. It served it’s purpose for sleeping, but fell short of expectations given its ratings.

Was convenient for us to come and go. The staff was friendly and the rooms have always been great when we have stayed here. Will be coming back again in the future. No complaints only positive things to say!

Bed was not comfortable and the air conditioning worked sometimes. There was food and drink left in the refrigerator from last occupants. Shower spray head sprayed out the the back against tbe wall and ceiling and tub did not drain properly

Everything was as advertised at this property. The desk clerk was attentive, friendly, helpful and efficient during check in.