D'Angleterre, Copenhagen

All was good until I got a charge on minibar when I was on a plane home. When I got home ( my country ), I wrote an email to ask what charge was on my minibar and I gotten a prompt reply that it was DIPTYQUE LOTION which was part of minibar. But the thing is that I didn't use any of their lotion or consume anything from their minibar. I asked for picture and then no more reply from them. Paying the money is not an issue for me but to pay for something I didn't consume is not acceptable. So be careful when you check out next time, make sure all is clear before you leave the Hotel else you may end up like me.

Great hotel. Grand and historic hotel of Copenhagen. Fantastic service and staff. Great breakfast, great bar and great restaurant in the evening. Extremely comfortable rooms. One thing we found a little strange and imperfect - the spa is lovely and impressive with sauna, hammam and a huge pool but there were only two loungers for relaxing on next to the pool. Half the enjoyment of going to a 5 start hotel spa is relaxing on a lounger after a treatment or swim. Otherwise all perfect at this lovely hotel.

We were very fortunate to get reservations in the hotel over Christmas. The hotel was beautifully decorated inside and outside. After checking in, we were taken to our room. It was spacious and lacked nothing. There was a large sitting area with fruit and pastries on the table to welcome us, a large walk in closet, and an equally large bedroom. The room had a full bath and a powder room, robes and slippers, a safe, and a spectacular view looking over the ice skating rink. Special surprises were left in our room each evening. The hotel was very quiet and the bed was very comfortable. It was a short walk to shopping and restaurants. When in Copenhagen I would recommend staying at this hotel.

If you want to stay at the ultimate luxury hotel in Copenhagen, expecially over the Christmas holidays, the renowned D'Angleterre is the best! Elegant, exceptional service (front desk, concierge and room cleaning staff) and beautiful decor. And don't miss the breakfast buffet as it's fantastic. The only reason I didn't give D'Angleterre 5 stars is because of their oversight with products and a cheapness with "gifts". We stayed in a suite ($1500-$2000 a night) over Christmas and were given 1 cupcake size cake for the room. When I asked if we could have 2 given there were 2 of us - the maid said no - 1 per room! Compare this attitude to staying @marbellaclubh / Marbella Club in Marbella, Spain where you are given a generous assortment of treats over the holidays. We were also charged $80 for products, which was removed after we questioned this charge. We had asked for additional soap while staying there as 1 tiny soap was not sufficient for 2 people - and believe this was the reason for this charge given we did not remove any bottles of products. D'Angleterre's hotel policies need to be reviewed and improved in terms of the small touches that make the difference with the overall hotel experience. At these prices and caliber of hotel, no guest should ever be concerned about asking for more soaps/products or an extra Christmas cupcake!

A very friendly hotel with all the staff ready to help in whatever way they can. Reception helped in sorting out great places to eat. Overall a great experience. Looking forward to coming back. Room service staff extremely quick in getting the order to the room.

Ce qui surprend le plus agréablement c'est le nombre de personnes qui sont à votre service et leur gentillesse. Il y a toujours plusieurs personnes dans le hall d'entrée prêtes à vous aider, du personnel au petit déjeuner qui vous reconnaît dès le 2ème matin et vous glisse une phrase dans votre langue, une réception très professionnelle : nous avons eu dans notre réservation un quiproquo indépendant de leur volonté, qui a été géré avec beaucoup de tact et de professionnalisme, puis une légère attente pour notre chambre gérée avec beaucoup de gentillesse. En outre, c'est un bel hôtel historique mais parfaitement rénové de fond en comble (et pas seulement superficiellement comme parfois ailleurs), plutôt bien insonorisé entre les chambres. Idéalement situé pour les touristes, à quelques pas de Nyhavn. Seul reproche : des placards petits malgré la taille de notre chambre. Et c'est impossible d'être aussi bien situé en plein centre sans avoir un léger bruit de trafic.