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Smell of wet carpet or something in room, microwave handle broken, elevator broken. Facility needs serious upgrade. The 7/10 rating is very misleading. Staff was good however.

The overnight attendant tries to claim that our rooms were no longer available because we arrived late. We arrived after a 6 drive to attend the funeral of a family member the next morning. When we stated that our reservation was "check-in 3:00pm and check-out was 11:00 am the following morning, he stated "I've completed my closeout for the day, and you would need to purchase a new room". This was an absolute nightmare, not to mention illegal!

The rooms were okay I did have a dirty wash rag behind my bed frame and a old burnt burger bun my refrigerator didn't work and they offer you one bottle of water her room and I had four rooms with 10 guests. They did get my refrigerator replaced quickly and the night staff was very friendly

They charged us for 2 nights instead of one after canceling the before the cutoff time for the second night. They are also charged other fees that no one is able to explain what they are. 5 total charges when it should have been one. Spoke with multiple people. The last one someone who said give it 7 days for them to be refunded. Yet the deposit was the only thing refunded. If they could do that why not the others? From a 138.99 cost that it should have been we were charged over 500.00. Also the bathtub filled up with water when showering. Part of the wall in the bathroom was peeling due to damage at some point. Toilet had pee stains around the bowl on the bottom. Not vacuumed. We were afraid to touch anything. Drawers had stuffed that looked like it was leaking from them. The inside bathroom door frame had a think peanut butter like substance on the door casing.l not a small amount but a large amount. Absolutely disgusting.

Ohio Elevator was broken. Furniture in lobby dirty. Place overall cleanliness was poor. TV remote broken. TV channels did not match TV guide making it impossible to find a channel/program. Furniture missing in room making a large empty space in room with nothing in it. Needs a lot lower rating than currently listed at.

I was suppose to stay here for 7 night. First night I get bit up pretty good by bed bugs. When I brought it up to them they just kicked me out and didn’t help out with another room. Then they charged me 2 nights.