مستخدم نزيل
28 مايو 2025
DO NOT STAY! HEALTH DEPARTMENT WILL BE CALLED! First I am stuck here one more day. See attached photos that still understate the condition of this hotel! It's HORRIBLE, service is AWEFUL, and the smell is DISGUSTING. We are waiting for our 3rd room change which I don't believe will happen. Bugs crawling on the ceiling which dropped down, black mold and dust from the air vent, there were poop streaks in the toilet, floors and tub are gross, boogers and food on curtains, and sea mold on outer windows and that's the second room! We left for dinner after the second room change and was told that it would be cleanef and taken care of by the time we returned. Only the poop streaks were cleaned. I called and demanded someone from the font desk come look and was told they can't but would send housekeeping up aga8n they never came. This morning we found that clean towels were clean and two hours later still waiting for new ones. Now for the breakfast, it is cold bread and Begels with oranges only. Go next door to the Holiday Inn Express for their full all you can eat breakfast. It is great for $10! The lobby will tell the tale of what your rooms will be like. The windows and doors are filthy, the automatic and handicapped doors do not work, it's muggy, and the elevators are dirty and wreak. One smells like straight urine! This was reported and the response was "oh that's not acceptable". Yet no action or cleaning has been done. Parking! $10 a day the the front desk made me pay even after I advised I was with a group where parking fees were excluded! Still he had me scan and pay. I confirmed this morning and was told I should not have been told to pay. Customer service. I only have a problem with one person is unconcerned. He only says if there's a problem we can move you again. I asked got a manager and was told he's not in and was given his "personal" number. Well I called and it was the front desk number. When the attendant answered he then hung up on me! The beach! It's a pet friendly hotel and you can smell the pet friendliness coming from the sand. The beach of the of the property has trash out there. If you want to rinse off you will use the water hose provided free of charge. The indoor pool. It's like a sauna and has a strong smell of mildew. Go next door to Holiday Inn where they allow you to use their pools for free if you are staying at Emerald beach! So th8s is my first 24 hour experience. I will update when I either get a response from management or leave this hotel if I can find anything on memorial day weekend. We are here as a group with a basketball organization for a youth tournament and paid close to $500 for this mess. I will not accept anything less then my money back.I will be providing the health department with this information and ALL of the pictures. I will also contact the better business bureau and any other hotel licensing and hospitality boards of i receive just another generic response and apology that seems to be the case wi
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