Faloria Mountain Spa Resort

2 of our friends arrived 10minutes later and did not receive the welcome drink when they joined us in the lobby so we asked, they accused us for asking for extra and said no at first - this is hilarious. We are talking about soda water here. Ate lunch at the restaurant and waited 80minutes for food. Ate dinner at the other restaurant and a server physically snatched a water bottle from my friend (water bottle from our room mind you). And scolded him for no outside food and drink. I’ve never seen that level of customer treatment anywhere. There is a long list of absolute atrocious service details I won’t delve into, but I’ve had more polite service at 1-2star motels backpacking or at hostels. This “resort” if you can even call it that, is a joke of an establishment.

The hotel staff and facilities are good (SPA/pool in particular excellent) BUT we were in a 2 bedroom suite and the climate control / AC was not working throughout. We called at 2:30am restless from the poor disturbed sleep and were informed management had just decided on behalf of all guests to disable all climate control (!?!?) and that nothing could be done until the morning when the manager was back on shift. We had a terrible night On check out we were given a tiny discount (less than 10%) All felt very below 5 star standard

Bellissima Cortina bellissimo questo hotel , personale competente all altezza delle 5 stelle .Questo avremmo voluto scrivere io e la mia famiglia , invece abbiamo abbandonato l hotel alle 20.45 del giorno di Pasqua , infatti nonostante avessimo prenotato la cena Pasquale hanno preferito una comitiva , e ci hanno fatto fuori , la decisione è stata presa dalla proprietà, così ha riferito il maitre , (DIO denaro ), comunque nonostante avevamo altre 2 notti prenotate abbiamo fatto i bagagli in 15 minuti e ce ne siamo andati , non prima di aver pagato anche per domani e dopodomani , addirittura ci hanno addebitato la cena di stasera ,(immediatamente contestata ) e volevano addebitarmi quella di domani , consiglio vivamente ai viaggiatori ed anche ai clienti abituali ,di tenere conto di questa recensione, non mi è sembrato giusto quello che hanno fatto , già dal primo giorno ho notato che non interessava nulla a nessuno il giudizio dei clienti , chiedo al proprietario (presidente degli albergatori ) di non dare tutto per scontato , e di passare più tempo nei suoi hotel , e di parlare con i suoi operai , di avere rispetto per i clienti ed essere di parola , non rinunciare alla verità per i soldi , che contano moltissimo , ma non sono tutto nella vita.

Excelente servicio de todo el hotel, desde una buena recepción, excelente comida, los Cuartos son de primer nivel y excelente servicio, los meseros muy atentos siempre y haciendo buenas recomendaciones. Nos llevamos una excelente experiencia.

Un hotel da sogno Hotel meraviglioso con una cura ed una attenzione per il cliente difficile da trovare anche in altri 5 stelle. Centro benessere eccezionale, colazione praticamente à la carte, letto estremamente confortevole e pulizia perfetta

A lovely hotel in Cortina d'Ampezzo with really friendly & helpful staff. When choosing which hotel to stay at, we ended up with a shortlist of 3 hotels - however we chose Faloria as the swimming pool & spa area looked really nice....and it did not disappoint. The pool is half an olympic sized pool in length and was an absolute joy to swim in. In fact the whole spa area was brilliant and as per the title of this review, it was definitely the best spa hotel we have ever stayed at for a winter hiking holiday in Europe. Some hotel pools in ski resorts are just a waste of time, but the pool at the Faloria was amazing. The hotel is situated a couple of kilometres outside of Cortina d'Ampezzo but the hotel has a courtesy bus running to/from the lift stations and to/from the centre of town which was fine for us. Alternatively there is a cycle path which you can walk on to get to the centre of town - for a normal walker this takes about 30 mins. Parts of it are not lit so is a bit tricky at night but we did it and it was fine. It also felt really safe. The staff at the hotel were all excellent but a special mention should go to the lovely receptionist (green glasses, sorry I didn't know her name) who was really helpful with advising winter hiking routes each day. We booked a Deluxe Premium room as I thought the Classic rooms looked a bit small. The room was really nice - spacious and comfortable and also had a freestanding bath & good quality toiletries (Acqua di Parma). Cortina d'Ampezzo is an expensive resort, so if you want to stay at a 5 star hotel then you should expect to pay between £400-£500 per night for a decent room. The reason I have given this review 4 stars and not 5 stars is because we felt the breakfast could have been better. It was good but it wasn't amazing. For the price we paid, the selection should have been bigger, with better quality items on the buffet table. If you are looking for a really good hotel with a great pool and spa area, and don't mind being slightly out of the centre, then I would recommend the Faloria hotel.