HomeTowne Studios by Red Roof & Conference Center Cortland

Rooms must be dark, lots of light in the room

Perfect! We stayed for two nights. Place was wonderful and the staff was so great.

Good location. Front desk was amazing. Basic essentials provided.

My 2 night stay was terrible! There is no elevator to help you bring your luggage to the second floor rooms. The second night stay cost over $400 and no one cleaned the room, no one made the beds, and once again there were not enough towels for my family of three. On the first night of our stay, there were only two towels for three of us. When I complained to the front desk twice about this, I was literally handed two garbage bags and towels, and I had to clean my own room. I filed complaints through *******, and the hotel said that I had never lodged complaints, which is untrue. I even provided photos. When I posted a review through *******, somehow the review was posted as excellent even though I had marked it as poor. ******* has yet to correct that. Do not stay here.

I'll pass next time The service at the desk was very poor - I arrived early and the clerk greeted me rudely. She did offer a different room which I accepted. I explained that I visit the area very regularly for Family and usually arrive at the same time but this was my first time staying at that place. She seemed upset while she collected my info. I asked her why she was so angry and told her her face was red and she was slamming around. She told me she was doing me a favor by giving a different room and not charging early check in. She had not even mentioned whether there was a charge for the 12:45p check in or not. She just acted angry. It's not necessary to "do a favor" for a customer and then huff, puff and get red faced. It was very uncomfortable. I did not see another person at the desk or any other customers for my entire stay. The place appeared deserted. There was never coffee in the lobby- not in the morning, afternoon or night. The pot had an inch of left over coffee for 3 days at least. The room was nice and comfortable, the internet was good and plenty of parking.

I like that there were many restaurants close by to grab something to eat and the hotel was clean and they were very nice.