Cortona Resort & Spa

My mother and I booked an 80 minute “detox fanghi” massage, paying in advance by wire transfer. When we arrived they demanded to see our passports, which obviously we didn’t bring to a spa day. No information was given about the facilities, or where to go to get to the treatment rooms. Needless to say there was no welcome of any sort, which considering we’d paid them €230 was rather rude. We eventually found our way and we were given a much cheaper 25 minute really uncomfortable, borderline painful, stomach and leg massage. Then the masseuse abruptly left the treatment room! After ten minutes of hanging around, we realised nobody was coming back. Post complaining about this, we were promised a partial refund by the manager Guilherme. Despite numerous emails, we still are awaiting this refund two months later, with zero responses to our chasers. Avoid this place at all costs, unless of course you like chaotic experiences, painful massages and to be ripped off!

Not a resort. The staff are kind but limited in their abilities to effect change. Food is only marginally good. Breads are stale, cakes are dry, eggs must be ordered and are good at breakfast. The cook smokes outside the back door which is a real turn-off to think he’s breathing smoke on my dinner?? My Carpaccio was thick, tough to chew raw meat. A ‘panini’ was dry bread and cold cheese and ham (both were not eatable). Plain tomatoe sauce with pasta was fine at dinner. But in Italy and at a resort I expected really nice food, I can make plain pasta at home. Several loud people drinking beers and bottles of wine dominated the pool. Glass was allowed around the pool area and I fear it will break and someone will be cut. Rooms are NOT luxurious, nor do they look like the photos. The AC worked well and the area is quiet so that was very nice. We stayed for 4 days and there was NO availability at the Spa. We were supposed to get a massage but there was no appointments available. The town of Cortona is nearby but very crowded and dirty. We did not eat there. We found a delightful restaurant nearby in Camachi (sp) called La Bracerie and the foods was outstanding. Every dish was excellent and so reasonably priced and served with a smile. Go there!!!

Ho soggiornato in questa struttura consigliata da amici, un soggiorno indimenticabile, dalla pulizia impeccabile della stanza alla loro bellissima e completa spa con piscina riscaldata all’aperto e una sala relax che affaccia sul parco, per finire non mancate di cenare nel loro ristorante, lo chef Gioacchino ci ha deliziato con dei piatti tipici della cucina toscana, ottima anche la colazione sia dolce che salata. Uno staff preparato e molto educato, la direttrice Desiree molto cordiale, disponibile e professionale. Consigliato, ci ritornerò…