So many amazing things about the hotel but a few very avoidable niggles let it down. We stayed in the villas and the accommodation is incredible, we travelled as a family of 4 and loads of room, seperate sleeping rooms and the bathroom was great!
The slight let down was the air con wasn’t working in the bedroom - these things happen but the response was a bit poor. We had to ring twice for it to be noted, then a technician came & looked at it and said it’s fine (it wasn’t!). After an hour of conversation with the main reception we got a fan and an offer to move villas the next day. Again, not bad but the move was to be fully done by ourselves - at this point, everything was unpacked and would have lost hours moving.
Other issues were minor, such as the kids club being relocated to a small room vs the great space on the website and having to ring multiple times to get a cleaning service.
Overall, hotel was great, would 100% recommend the villas vs standard accommodation but don’t expect Sani/Ikos levels of service.
ترجمة