مستخدم نزيل
12 مايو 2025
We have just come back from a week's holiday from here. We came here 18 months ago and we had an amazing time and it was the same again this time around. Checking in was quick and easy and the lady on reception was helpful and pleasant. Your wrist bands are your key to the room and your payment method which they scan every time you order food and drink. We had upgraded to the Escencia over looking the pool with a partial sea view from the sixth floor. The room was spacious ,clean with nice decor ,the bed was comfortable and the rain shower was big and lovely to use. With the upgrade you get a pillow menu which we used to get a memory foam pillow which is worth getting. Your pool towels come as standard at this hotel which are in the bathroom.The cleaners came in everyday doing a good job. We love sitting around the 1999 bar the staff are friendly and work hard and you just sit and they will take your order and bring your drinks, the service there is really good and the cocktails are freshly made, we sunk way to many mojitos and pina coladas . We had dinner in the main restaurant on the first night which was a Sunday roast dinner and was very nice. As we had upgraded we ate in the One restaurant for breakfast and dinner which is just classy and makes it that bit more special and again all the staff are very friendly and hard working and do their best for everyone there. All the food we had there was amazing and so much choice. The sunbeds and the One restaurant you booked on the app which makes everything so much simpler and better it is a great system. The sunbeds on the terrace had padding on for a bit more comfort and a short distance to the bar which again had plenty of choice to choose bar food if you didn't want to go down to the main restaurant for lunch. We only went to the main restaurant for lunch a couple of times, I love that the plates are kept hot not luke warm but hot which obviously keeps your food hot . You get so much choice from the buffet and can even order of an extensive menu ,we had the club sandwich which is huge and freshly made and delicious, and again the service is excellent. The entertainment was held in the Lions club which is a bit odd as when we came in the winter it was outside by the pool which is much better and in the summer it's inside and it does get a bit hot in there and they lit up the outside of the hotel in the winter which is stunning but didn't this time which again was a bit dissapointing. The entertainment was quite good really like The Beatles and our favourite was Gotra.The service and the staff though in the Lions club were again just so friendly and hard working. We just love everything about this hotel it is a proper 4star hotel we have stayed at the Iberostar, Aluasoul and the Melia and it is far better than all of them. The food and drinks are amazing and the staff go above and beyond to make you feel welcome especially Reuben,Gloria, Norberto and Jose with the white beard. I am sure by m
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