SBH Costa Calma Palace Thalasso & Spa

The room wasn’t as clean as I hoped, which was disappointing for a 4-star hotel. I had requested a late check-out by just one hour (still well before check-in time for new guests) and even offered to pay extra, but they didn’t accommodate me — despite the hotel not being full. One thing I wish I knew before going: German! Around 90% of the clientele is German, and that’s reflected even in the buffet, which leans more towards German dishes than Spanish ones. Another downside is that still water isn’t included in the half-board package — a small bottle costs €3.10, which I found quite exaggerated. The language barrier was also an issue, as most of the staff speak only German or Spanish, and very little English. That said, all the waiters I interacted with were genuinely lovely and did their best, which definitely made the experience more pleasant.

Ich war mal eine begeisterte Stammkundin. Die schlechteren Bewertungen aus der jüngsten Vergangenheit (auf mehreren Reiseportalen) wollte ich nicht glauben. Jetzt musste ich mir aber eingestehen, dass der Sanierungsstau inzwischen wirklich groß ist und schon sehr sehr viele Gäste fernbleiben. Das Preis-Leistungs-Verhältnis stimmt nicht mehr. Sehr traurige Entwicklung!

Das Hotel ist renovierungsbedürftig, Personal an der Rezeption arrogant, die Mahlzeiten waren ok., Gang vom Zimmer zum Restaurant sehr, sehr lang.

Have to write and review such an amazing hotel & staff team. We didn’t book this hotel originally but were upgraded due to Crystal being partially renovated. Our experience at the Palace has been exceptional! Concierge desk are polite and welcoming! Room is super size and view is out of this world. Heated swimming pool is amazing! Food selection is vast, not too impressed with Vegan selection but there are a couple of choices nightly! Fresh veggies & fruit galore! Cannot fault it here! Exceptional value for money!

Это потрясающий отель! Мы отдыхали в нем в течение недели в феврале. Отель, действительно, выглядит как дворец. В комнатах есть все необходимое, уборка ежедневная. Вежливый и внимательный персонал, готовый прийти на помощь в любое время. Завтраки и ужины - это что то невероятное. Различные виды мяса, птицы, рыбы, морепродуктов, фрукты, овощи, сыры, сладости - здесь каждый найдет себе что-то по душе. На территории бары, рестораны, три бассейна, один из которых подогреваемый, спа.

A wonderful hotel with guests of many nationalities and varying ages who were polite and very pleasant.A “hello” and a smile in any language goes a long way so those who say other guests weren’t friendly,check yourselves! The staff on reception Pepe,Yousef and Frank are just fabulous and super kind,all spoke perfect English and catered to my every request and query with pleasure.My room 741 is just beautiful with amazing views and spotlessly clean The ladies here work hard to keep this hotel immaculate The food is gorgeous If you can’t find something great to eat here,there’s seriously something wrong with you! It’s fresh,well cooked and there is variety in abundance.The chefs and restaurant staff are more than happy to help you,as they did with me when I couldn’t find my table The pool is a lovely temperature and great size to get those lengths in,snack bar and drinks bar lovely The beautiful beach is a hop,skip n a jump away with turquoise water and white sand,you can walk for miles and it’s great for the soul! I still have 3 days left here and I’m excited to wake each morning to see what the day brings Please don’t believe the negative nancys on here,I’ve truly enjoyed every second.I wouldn’t hesitate to recommend this hotel to anyone looking for a relaxing and peaceful break.Its just wonderful and will hold a special place in my heart ❤️ xxxx