Kn Hotel Matas Blancas - Solo Adultos

Todo bien.

the room was perfect and every member of staff were first class food good in house cleaning first class first time of a solo visitor could not faultf

Stayed here for 5 nights as a couples holiday and was not impressed by anything. Staff don’t show you where anything is, as we arrived they told us our room number and floor but gave absolutely no guidance to where it was. There was no information on where any of the amenities were, and half of them weren’t even at the resort. It was posted online in pictures that there was a hot tub in the pool, whereas it was never there. We had booked a junior suite. We entered our suite after walking around like headless chickens finding it and it was extremely bare. The floors are extremely dirty. Even after staff cleaning it, your white socks turned black as soon as you stepped on the floor. The pavement outside was cleaner. The suite was infested with ants that were everywhere. Duvet covers were as thin as a piece of paper, may not of even bothered being there. The heating didn’t work on cold nights, blowing out freezing air which the thin duvet didn’t help with. You get one singular long pillow which is hard as a rock, we had to use the decorative pillows to sleep on. Bathroom shower was also inconsistent with the temperature, you set it to cold and it changes between boiling and freezing. They don’t supply you with any water either, considering you cannot drink tap water. The food and bars were also terrible. They stated that there were 3 bars and one restaurant in the resort. It took us 2 days to find the other bars as they are not open until late!! One bar closes for another to be open for 3 hours, so you’re constantly moving around, even just for a glass of water. The choice in drinks was poor, having to pay for branded alcohol. The staff didn’t know their own signature cocktails that were plastered everywhere and could barely speak English so drinks were often messed up. Buffet food was absolutely appalling. Barely any choices as it was mostly the same every night. Food was warm on a good day. Bacon, sausages, eggs and most meats were undercooked/raw. Rice was very undercooked and was still hard. Pasta was very overcooked. The beer tap in the restaurant had white particles come out into the cups and the wine was straight up vinegar. The pool bar consisted of undercooked hotdogs, very burnt burgers, left out cheeses and ice creams which had flies all over and the food was sat there all day. It’s also labelled as a ‘pool bar’ but was more connected to the restaurant than the pool. There was also no water fountains around so if you had missed dinner between 6:30-9:30, after that you were left without a drink. The entertainment being cancelled also meant the ‘disco’ bar was closed so you were left without any water. The vending machines had water in but it always got stuck so you couldn’t actually have access to it. Entertainment was very much a miss too. It was on for about 2/5 nights. It was activities put on a laminated piece of paper on a board with no information on where it was or what times. They often cancelled the entertainment so past 2pm