Malana Hotels & Suites

The place is a joke. This is the hotel equivalent of an obese person who has decided they only wear sweatpants! From the moment of arrival, just awful. Booked on ******* yet at check in, which took 15 minutes at 11 p.m. when I was only one there, they tried to get my credit card off me to pay again. Walked into the room and the light at the door doesn't even work ... so you have to walk into a dark room and try to figure out how to turn the lights on. The phone in the room is dead, should you want to call the front desk. If you call the room from your cell phone, no one answers. Oh, I forgot, NO WIFI! Yep, the wifi "is broken" apparently. When I asked if it will work in the morning the woman basically was like "I don't think so..."! It's 2025, how can you have a hotel with no wifi and no real plans to get it fixed!? Now, back to the room, the alarm clock radio next to the dead phone, is unplugged from the wall and the batteries and battery door both missing. The shower door doesn't slide open or closed without a lot of noise and the fear that it'll fall off. The elevator to the 4th floor took a long, long time. You can tell they just used a bad contractor to build the building and haven't bothered fixing anything. I stay in approximately 100 hotels a year and this is amongst the worst I can ever remember.

Muy buen servicio Personal capacitado Excelente instalaciones

Love this place.