إمباسي سويتس باي هيلتون سينسيناتي ريفر سنتر

It doesn’t even deserve 0 stars!!!This has been the worst first experience here or at any hotel I’ve ever been to! By the way, I never leave reviews for anything. Our first room (218) had a mouse nest, feces, and urine all over the the pull out bed. Tiffany (room manger) ensured a room change or some type of compensation. The GM stated no room changes were allowed, however they approved it after mentioning the mouse nest/waste all over the bed. Tiffany (the room manager and the only person that actually tried to help) told us to go to the lobby to get a new room assigned. However, the “acting” manager instructed us to wait until all other customers were checked in (over an hour wait) before he could assist. After an hour wait, he then said no rooms could be changed. They instructed us to bring our personal belongings to store at the front desk while we go to the Reds game. When we took everything down to the desk, they set us up in the the second room (208), which had stained sheets and a FLOODED FLOOR! Yes the floor was soaking wet from the air conditioning unit malfunctioning. They finally set us up in a third room and stated they would provide sheets and linens for the pull out bed - they did not. They failed to make anything right with this situation and made this trip absolutely miserable. Also, all phones were down for some reason - probably so nobody could call in and complain about all of the issues. This has been the worst experience at any hotel and I would never stay here or recommend this hotel to anyone! Even with the robotic statements, “if there is anything I can do…” and then do nothing… my family will not stay at this horrendous hotel ever again!

Beautiful place to stay. The view from my room was perfect. Exactly what I wanted with a great view of the river, bridges and the stadium. Every staff person I interacted with was so friendly and helpful.

The staff was accommodating and kind but the hotel rooms need to be completely redone. This is a pet friendly hotel. Our room smelled like cats and the carpet was soiled. There was also a roach on the wall behind the front desk. Artwork pulled off the wall. The staff tried to ozone the room to get the pet stench out but it wouldn’t budge.

Overall the hotel was great. The only down side was the room needed updated and the water in the shower and sink did not get hot. The day we left the were actually working on the water so maybe this will be fixed for the next guests. All of the staff were friendly. We really enjoyed our server Brian at the bar and restaurant. D at the omelet station was awesome and we eveb spone about family and his upcoming family reunion. will definitely be back and will recommend to others headed this way.

Service staff were great- front desk, bar staff, breakfast staff were all friendly and helpful. Rooms are dated and cleanliness left a lot to be desired. Our first room, we discovered around 10pm the AC wasn’t working. The front desk sent someone to check it and he said it couldn’t be repaired that night so we were moved to a different room. The new room had a strong unpleasant odor, sheets were stained and the bathroom sink was not draining water. Given it was now 11pm, we used the bar sink to brush our teeth and called first thing in the morning and were assured housekeeping and maintenance would be by. When we got back that afternoon, sink was still not draining and sheets had not been changed. Front desk sent maintenance up who worked on the sink and the front desk staff brought new sheets which I changed myself. Sink finally drained but it was still sluggish. Vents covered in dust. We liked the location, staff (who we had multiple interactions with!) were very helpful and tried to fix what they could. Bar staff with the free happy hour drink was a nice bonus. And the gentleman making made-to-order omelettes every morning was great!

As a Hilton Diamond member I’ve stayed at numerous Hilton locations across the US. This was by far the worst experience I have ever had. Starting with the check in being delayed 1-1/2 hours. Front desk have no answer they just call “Housekeeping” and are told “not ready”. Front desk were very rude and did not care to help with a solution but tell us “we were making it difficult for them”. After spending 45 minutes with Hilton Corporate to help find a new location for us one of our rooms became available with the other one closed down due to mold. We accepted the open room because of dinner plans we needed to attend and will get the other room once it’s available. Upon entering the room the musty smell of mold is apparent in this room as well. Carpet stains throughout. Turned the shower on and clogs of hair came up from the drain. They refuse to cancel our reservation so we can just buy another hotel on the other side of the river. Knowing we would be out quite a bit of money we just decided to make the best of the situation. Bartenders were also rude and seemed bothered to help anyone. I am sure there will be more negative reviews from this weekend because the lobby was full of people stranded without rooms. The valet attendant was polite and helpful. The rest of the staff should go back to working at the local Skyline Chili. Marriott will be getting my business in the future since Hilton Corporate could also care less.