إمباسي سويتس باي هيلتون سينسيناتي ريفر سنتر

It doesn’t even deserve 0 stars!!!This has been the worst first experience here or at any hotel I’ve ever been to! By the way, I never leave reviews for anything. Our first room (218) had a mouse nest, feces, and urine all over the the pull out bed. Tiffany (room manger) ensured a room change or some type of compensation. The GM stated no room changes were allowed, however they approved it after mentioning the mouse nest/waste all over the bed. Tiffany (the room manager and the only person that actually tried to help) told us to go to the lobby to get a new room assigned. However, the “acting” manager instructed us to wait until all other customers were checked in (over an hour wait) before he could assist. After an hour wait, he then said no rooms could be changed. They instructed us to bring our personal belongings to store at the front desk while we go to the Reds game. When we took everything down to the desk, they set us up in the the second room (208), which had stained sheets and a FLOODED FLOOR! Yes the floor was soaking wet from the air conditioning unit malfunctioning. They finally set us up in a third room and stated they would provide sheets and linens for the pull out bed - they did not. They failed to make anything right with this situation and made this trip absolutely miserable. Also, all phones were down for some reason - probably so nobody could call in and complain about all of the issues. This has been the worst experience at any hotel and I would never stay here or recommend this hotel to anyone! Even with the robotic statements, “if there is anything I can do…” and then do nothing… my family will not stay at this horrendous hotel ever again!

All staff encounters were pleasant, we had a good night sleep. However, accommodations were less than acceptable for the amount of money paid. Everyone in our group had similar experiences: room smells like mildew, old torn carpet, room not appropriately cleaned between guests (hair and dirt along bathroom edges and corners), remotes were clearly dirty, maintenance of furniture and bathroom fixtures is not done. Stained furniture, shower head detaching from wall. Free breakfast in dinning room was good, but right next to table on the ledge overlooking river was crumbs and dirt!

The location is perfect for access to the city but other than that there's not much going for it. Room was big and bed was comfortable but overall the room was old and dingy. Carpet stained and bathroom not cleaned well. The room smelled like mildew/damp... or AC worked but I know the night we were there a lot of rooms didn't have working AC. when i went to take a shower before bed I found our towels VERY damp. Very gross!! So I went to the front desk to grab a few towels. To make a very long and frustrating story short, it took over an hour to get two clean, dry towels. The were horrendously short staffed so good luck getting any help with anything! (The guy at the front desk offered me his condolences on the lack of dry towels in my room.) The breakfast was fine but again they were obviously short staffed as there was food debris all over the place. This place needs to be gutted and better staffed!!! Front desk twice told me I'd get points replaced for my hilton rewards but that never happened...

The staff was accommodating and kind but the hotel rooms need to be completely redone. This is a pet friendly hotel. Our room smelled like cats and the carpet was soiled. There was also a roach on the wall behind the front desk. Artwork pulled off the wall. The staff tried to ozone the room to get the pet stench out but it wouldn’t budge.

Hotel itself was great, but our specific room not so much. I’ve stayed at Embassy Suites before and never had any issues, so I’m going to give grace and will visit again. Large room, mostly clean room (besides a dirty tub and bathroom floor), great location with cheap parking for a large city ($12 a day in the garage connected to the hotel), and complimentary breakfast and evening hour with two free drinks - always a bonus. Our room had a great view of the bridge and kids loved the indoor pool.

Service staff were great- front desk, bar staff, breakfast staff were all friendly and helpful. Rooms are dated and cleanliness left a lot to be desired. Our first room, we discovered around 10pm the AC wasn’t working. The front desk sent someone to check it and he said it couldn’t be repaired that night so we were moved to a different room. The new room had a strong unpleasant odor, sheets were stained and the bathroom sink was not draining water. Given it was now 11pm, we used the bar sink to brush our teeth and called first thing in the morning and were assured housekeeping and maintenance would be by. When we got back that afternoon, sink was still not draining and sheets had not been changed. Front desk sent maintenance up who worked on the sink and the front desk staff brought new sheets which I changed myself. Sink finally drained but it was still sluggish. Vents covered in dust. We liked the location, staff (who we had multiple interactions with!) were very helpful and tried to fix what they could. Bar staff with the free happy hour drink was a nice bonus. And the gentleman making made-to-order omelettes every morning was great!