Embassy Suites by Hilton Cincinnati RiverCenter

It doesn’t even deserve 0 stars!!!This has been the worst first experience here or at any hotel I’ve ever been to! By the way, I never leave reviews for anything. Our first room (218) had a mouse nest, feces, and urine all over the the pull out bed. Tiffany (room manger) ensured a room change or some type of compensation. The GM stated no room changes were allowed, however they approved it after mentioning the mouse nest/waste all over the bed. Tiffany (the room manager and the only person that actually tried to help) told us to go to the lobby to get a new room assigned. However, the “acting” manager instructed us to wait until all other customers were checked in (over an hour wait) before he could assist. After an hour wait, he then said no rooms could be changed. They instructed us to bring our personal belongings to store at the front desk while we go to the Reds game. When we took everything down to the desk, they set us up in the the second room (208), which had stained sheets and a FLOODED FLOOR! Yes the floor was soaking wet from the air conditioning unit malfunctioning. They finally set us up in a third room and stated they would provide sheets and linens for the pull out bed - they did not. They failed to make anything right with this situation and made this trip absolutely miserable. Also, all phones were down for some reason - probably so nobody could call in and complain about all of the issues. This has been the worst experience at any hotel and I would never stay here or recommend this hotel to anyone! Even with the robotic statements, “if there is anything I can do…” and then do nothing… my family will not stay at this horrendous hotel ever again!

Stayed here when in town for weekend for Reds/Cardinals series. Utilized digital check in which was a breeze. Easy enough to park yourself in garage and able to get it validated when leaving so no issues exiting. Morning breakfast options were great- omelet station fantastic. Yes was hectic but whet do you expect when hotel is full for Labor Day weekend. They kept it stocked and even variety of drinks were a pleasant surprise. The nightly free 2 drinks/snacks good way to unwind or get started before heading out for night. All staff we encountered were very polite and helpful. One even helped us download app to use TANK. Convenient location quick stroll across bridge to stadiums or stops right in front and across street for public transportation. Would stay again when in area.

Beautiful place to stay. The view from my room was perfect. Exactly what I wanted with a great view of the river, bridges and the stadium. Every staff person I interacted with was so friendly and helpful.

Upon arrival to my room the covers on the bed looked as though it had been spent in, the bathroom was dirty, and overall the room looked like it had not been cleaned. I went down to the front desk to request a new room. The desk attendant, named Brian, took care of it immediately. He not only gave us a new room but he put us in a room with a better view. I also witnessed the person who was in line in front of me purchase an energy drink from the lobby snack shop, and in the process, she inquired about whether or not her room was available yet. Brian informed her that there were still no rooms ready. She stated that she had checked in a couple of hours prior and hadn't been able to change clothes or put her things away before her meeting was to begin. Brian accommodated her with the energy drink for her inconvenience. Brian goes the extra mile and shows great customer service!!

Zach and the entire staff was amazing , re neat. The food was great. The service was great. The staff was great. It was real neat.

We were here in business and rented a car. We were in and out all morning and Zach at Valet was super helpful and made the experience seamless. Thank you Zach!