Discovery Resorts - Cradle Mountain

Disappointing Stay - It's Not Worth the Price We booked a chalet listed as suitable for 4 guests. Like most hotels, we assumed the booking was based on the number of rooms rather than the number of guests, especially since no meals were included. Upon check-in with my family (4 guests and a toddler), the receptionist insisted our booking was only for 2 people and charged us for the additional guests which we were willing to accept. However, because we had a child (3 years old), we were told we had to be moved to a 6-person cabin with bunk beds and a queen bed, instead of the 1 king and 1 queen that we originally booked. The king bed would have been much more comfortable for co-sleeping. We were charged extra for this, and informed that only children aged 2 and below stay free, it was unusual and a policy that was not stated clearly at the time of booking. The staff were cold and unhelpful, which added to the overall disappointment. From check-in to general assistance, there was a clear lack of warmth and hospitality. It felt more transactional than welcoming, which is not what you'd expect from a destination hotel in such a beautiful location. The cabin itself was shabby and underwhelming for the price and especially during off-peak season. Amenities were minimal. Heating was poor, making the room uncomfortable in Cradle Mountain’s cold weather. The food quality at the restaurant was expensive and mediocre, nothing memorable or particularly enjoyable. `Overall, this was one of the worst hotel experiences we've had. For what we paid, we could have stayed in far better accommodation in the area. Fortunately, Trip.com provided outstanding service throughout, which helped make up for the poor hotel experience. Sadly, I would not recommend this hotel to others.

沒有注意需要在下午六點前辦理入住手續，等我們搖籃山徒步結束後到酒店，剛過十分鐘，一開始我們以為是reception 的入口找錯了（正規酒店，非民宿之類的，所以沒想到這麼早就不能辦理入住了，8點才日落）reception 櫃枱明明坐着兩個工作人員（玻璃門，外面可見），無論我們敲門還是示意，他們就是搖手一個動作。門口貼着需用郵件裏給的密碼打開小鐵盒，裏面有鑰匙。可是我的郵件裏赫然幾個大字：無法顯示郵件內容！沒辦法，打酒店電話，不接，轉語音，我們衹好留言。正打算聯繫攜程，裏面的人總算出來了，打開鐵盒，把鑰匙給我們了。真是太傲慢了！！！

位置非常棒，搖籃山遊客中心就在對面，酒店別墅數量有限，需要提早預訂，環境非常生態，酒店的餐廳是上榜的餐廳，需要提前預訂，菜式與紅酒非常棒！

在房間陽台外看到了覓食的小袋鼠。

十分滿意！位置就在景區服務中心斜對面，車停在自家小木屋前面。儘管説夏天遇上一個超級大風天氣，我們還是打開了暖氣，非常好用，廚房配置也足夠（附近沒啥超市，要提前採購）。餐廳早晚餐提供時間有限且需要預訂，畢竟那邊人手有限，我們時間不靠譜所以沒有嘗試。可以去餐廳買咖啡，味道還行，餐廳位置絕佳可以遠眺搖籃山。前台小姐姐很友好，注意入住時間。

房間裏有暖氣，而且非常乾淨整潔。空間很大，lounge也很棒，景色好。離搖籃山景區非常近，開車3分鐘達到。