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Let me start by saying — this place looks like a five-star resort, and honestly, it’s almost pulling it off. From the front desk to the landscaping, the vibes are immaculate. Reception staff? Absolute pros. Warm, efficient, and welcoming. The hotel itself? Gorgeous. The grounds? Pristine. It cannot go unsaid that the place is surely lovely! But then… housekeeping entered the chat. I don’t know if they were short-staffed or just spiritually opposed to consistency, but cleaning was less “meticulous upkeep” and more “vague suggestion.” Every day was a fresh new episode of What Will They Forget This Time? Towels? Maybe. Trash bins? Who knows. Soap? That’s a Tuesday-only luxury, apparently. One day the bed was made, but the sinks and mirrors clearly hadn’t been touched. Another day, they left their cleaning supplies in the bathroom—so at least some effort was made, I guess? The shower floor remained perpetually sandy, a charming little ecosystem of ants set up camp in our kitchenette, and the grand finale: we returned from a day exploring the stunning Daintree to find our room door left wide open. Thanks, housekeeping. Truly unforgettable. By day five I wasn’t even mad, I was invested. Was this performance art? Were we part of a social experiment? Is this how minimalism starts? So yeah, stunning hotel, flawless front desk, but housekeeping? Shithouse! Blinds are filthy in the rooms and no sheer curtains for day time privacy. Would I return? Maybe. But I’m bringing my own towels. And a mop.

酒店挺漂亮 適合度假 餐廳食物不太好吃 位置比較偏 周圍什麼都沒有 不是很方便 酒店接駁車去商業街還要付費的 一個人5歐 比打車都貴

We had a great relaxing 6 nights here the last week of October Check in was easy and our room was clean and close to the pool but still quiet and private (we had a garden view room) The room was spacious and clean and the bed was comfy too The pool was really nice and plenty of shady spots to escape the harsh sun We had breakfast every morning in the restaurant along with dinner and lunch on separate occasions as well as a few drinks - Molly and the team were polite and always happy to oblige We had no issues with shuttles into town which made our dinner plans easy We are already planning next years holiday back here!!

We needed a break after a long Victorian winter & headed north for 4 glorious nights in Port Douglas. The accommodation was perfect and even though we had our own pool we spent more time in the resort pool enjoying the pool bar. The staff were fabulous and we met a couple of stand out staff in the restaurant. Not only could they take our photos they laughed with us and made us feel like we were the only guests. Highly recommend especially in October between school holidays. Perfect!

We came for some warm weather which Mother Nature provided. There was a fair bit of hype about this resort and we had previously stayed at the Pullman in Palm Cove. This is not a 5 star resort. The staff were excellent. We had a 2 bedroom Villa overlooking the main pool and with a spa on the roof. The pool and spa were great for our 4 year old. The accommodation was a let down. Just a bit shabby and in desperate need of an update. Old school show over a bath. The cupboards etc in the bathroom were rough and damaged. The TV didn’t work and we had to call maintenance. The furniture was fairly rundown. The upstairs spa area was pretty average but at least the spa worked. There was a BBQ but the kitchen equipment was pretty average. It seems that some of these units may be privately owned and run by the resort. The breakfast was ok but really just like any other buffet in a hotel. The resort is actually a fair way out of town but the shuttle buses work well. However, they are private and not part of the resort. Really for the price you expect a 5 star hotel. Would we stay here again? Probably not. It wasn’t unpleasant just overrated.

From the moment we arrived at the venue, we were welcomed by the warmest, kindest staff at the reception. That feeling lasted the entire weekend, right up until we left, receiving hugs from the team who had helped make our wedding so special. The venue itself was absolutely stunning. It was everything I had dreamed of and more—elegant, breathtaking, and the perfect setting for such an important day. Our guests couldn’t stop raving about how beautiful everything was. We’ve heard nothing but glowing feedback from friends and family—many said it was the most beautiful and best wedding they’ve ever been to. A special thank you to our amazing wedding planner, Sophia. She took the vision I had in my head and brought it to life with such care, creativity, and precision. I couldn’t have asked for a better partner throughout the process—she truly made the planning experience smooth, joyful, and fun. This weekend will live in our memories forever, and so much of that is thanks to this incredible team and place. We’re so grateful.