Rodrigo
29 يونيو 2025
I made a reservation for a non-smoking room. The room had a non-smoking sign, but the smell was unbearable. I have respiratory problems. It was impossible to sleep because the air conditioning was making such a noise that it sounded like a tractor. I stayed there on a very hot day, with 97 degrees. Since I had made a reservation for two nights, I requested a room change. I never got a response. What was supposed to be a relaxing weekend was the opposite. Two sleepless nights because the air conditioning in the room was making an abnormal noise. And the room smelled terrible. The bathroom door wouldn't close. Part of the doorknob was missing. For the price charged, it should have followed the Econologe chain's standards. However, my complaint at the front desk was completely ignored. My access cards stopped working during the day, even though I had paid for two nights. I had to request activation of the cars again after the first day.
ترجمة