كريف هيدرو

We had lunch for four at the Winter Garden Restaurant, which was poor at best. One of our group is Celiac, and their menus are very unclear about what items are GF. Only after asking were we told that the flatbreads were not GF despite the menus indicating otherwise. After a 45-minute wait, we received our food despite the restaurant being quiet. I can only speak for myself, as I had loaded skins that were so oily and salty that the meal was barely edible. The skins were so dry and brittle that my knife couldn’t cut them, so they were just left on the plate. To crown things off, nobody asked us if we enjoyed our meal on leaving, gave us eye contact, said goodbye or even thank you. My first & certainly last visit.

Great hotel for a weekend away, fantastic bars and facilities, excellent quality of food and service.

Hotel set in extensive grounds with great walking onsite and nearby. Lots of activities to suit all ages. Excellent service at reception, restaurants and bars. However, work could to done to improve hotel accommodation.

My husband and I stayed for 2 nights at the Hydro on the ‘memories for 2’ package. Overall it was worth the cost as one night here is normally about £200 and the package included £35 per head off dinner on the first night. The deal was a bit misleading as we were under the impression the deal would also include use of the Victorian baths but that is £30 extra per person so we decided not to bother. The swimming pool is fine but we did feel the water could have been a bit cleaner. Dinner in the Terrace wasn’t great, we did leave most of it and went down into Crieff town on our second night to a superb Scottish restaurant which is well worth a visit. Breakfast however was really good and generally there is a nice atmosphere in the hotel. What makes it though are the staff. So friendly and helpful especially Sophie W and South African Dan. Very pleasant to talk to and a credit to the hotel.

Great location and experience for a family break including childcare which was of excellent quality.

We were excited to go to Crieff Hydro but sadly very disappointed. Starting with the positives- the staff were super friendly, but not enough of them on site for this super busy weekend. The location is perfect for wandering or for booking the many, quite expensive activities on offer. Now for the negatives- we were on the 3rd floor, only one lift ( for max 4 people at a time )!! The room was quite small and could have benefitted from a deeper clean. As we had paid full price we had expected better. We enjoyed the victorian baths, they are beautiful, plenty of towels, robes etc but again could do with some deep cleaning on the tiles. As it was a special occasion for us we booked the ‘East’ restaurant. The food was inedible - we chose the sharing menu - apart from the chicken we couldn’t eat the rest. The whole roasted cauliflower had not been roasted, the duck dumplings had no duck inside and the dishes were brought out to us at various times and look warm. It was simply awful and to be honest we would have complained but embarrassed to do so on this special occasion. I would challenge any of the management to try and eat from this menu. My partner was quite upset having booked this. So Crieff Hydro we believe there are some important improvements to be made. Please do as it can only be better for you and the customers.