سبرنجهيل سويتس باي ماريوت هارتفورد كرومويل

Ii was sick so I'm trying to reschedule my date please

房間大到懷疑人生，還有四份早餐。

As a life time Marriott Bonvoy this is one of my moist disappointing stays. This hotels totally lacks proper management. No General manager , assistant general manager also let go the 2nd time I stayed. front desk team is not properly trained in Marriott standards. they are also unaware of Marriott guidelines what steps to take when walking elite Bonvoy member. They called and said reservation at courtyard and when arrived they had no idea as they were fully sold out. it so happens they sent me to the wrong hotel. luckily the front desk manager at the court heard Marriot got on the phone and instructed the front desk at Springhill what steps to take . finally they sent me to courtiers 30 minutes away having spent nearly 2 hrs to check almost midnight. Have written to Titan Hotel group the management company and called ,now it is over 2 weeks and no response and call back having left messages. one example of an issue at 10pm no engineering on staff . a room with a broken thermostat at 65 degrees freezing cannot be fixed. the maintenance gentleman said he does not handle technical though he tried . hence if an issue at after hours will have to wait till next Business day.

Untrustworthy. I had to check out early. I forgot my Amazon fire stick attached to the TV. I called and asked if they could mail it to me. The person I called went to the room to look for it. They told me it and the remote wasn't there, but the HDMI cable was out of the TV. She said she asked the cleaning lady and checked her cart. I verified my daughter didn't get it, then called back and asked if they can ask the cleaning lady again. She took offense and insisted they didn't have it I know 100% it was there when I left. It's a shame this happens for a $50 device.

Poor breakfast, lack of food. Only eggs, ham, cereals. On weekend most of food finished by 9 AM. Room cleaning was below average. Room was not vacuumed, my leftovers were not cleaned.

It was a good stay, the internet connectivity was just terrible. Aside that, everything was good.