وايلد بور إيستيت

早點好吃 環境贊

Where do you start with this horror show? I booked a 1 night stay in the Owl room (best room in the hotel according to the duty manager). As I always do i checked the bathroom for unwanted hairs and grime, and as you can see i found some. It was gross! I then checked the bed had a mattress protector on it...and that's where the horror show really began! As you can see from the photos, although they really don't do the disgustingness justice, the protector (LOL) had so many different bodily fluids on it I'm surprised it didn't get up and run out of the room. I pulled it back to reveal a mattress that would not look out of place in a skip...deep ingrained dirt and god knows what body fluids on it. I went and spoke to the duty manager who said they would try and find another room, which of course would be an inferior one as I had the best room in the hotel. I was given a complimentary drink while they sorted something out. This is late afternoon and after waiting an hour as the hotel manager hadn't arrived and the duty manager couldn't do anything I asked for a refund so I could find somewhere else to stay. The refund on a card would take up to 10 days to be credited to me i was told. I spoke to the manager on the phone the following day and asked for a refund of the lunch I had £40.75 to acknowledge the situation and the huge inconvenience caused to me. He refused saying I was lucky to get the room refund and complimentary drink as other hotels would not have done this... I know unbelievable attitude to the indefensible situation. I complained to the head office who agreed to refund the lunch, but to make things even worse, they lost my details and had to be chased for the lunch refund. You would have expected them to bend over backwards to try and redeem their reputation but no there attitude is like the standard of their room. So if you do stay here, check the bed thoroughly and the bathroom before you unpack and lower your expectations of customer service. Surprisingly I will never use this hotel group again!

It was our second visit and very pleasant again - great location, excellent service always with a smile the room are spotless It was my 60 Birthday big thanks to staff who make my day very special