هوم2 سويتس باي هيلتون كولمان

We are traveling with an RV and motorcycles on a trailer. We walked in and requested (Barbara) at the front desk that we wanted a 1st floor room that looked over the parking lot -to keep an eye on our bikes (we are traveling and we dont know the area or safety of the lot) she said she had 1 room on the 1st floor - I asked if it overlooked parking lot and she said she didnt know - it was an odd room number. So I had to interrupt my check in process and walk down the hallway to go look to see which rooms over looked the parking lot. After seeing resort layout I now had to go back to front desk wait for my place in line and start the check in process over again. When my turn in line came up - I asked if she had a 1st floor even room - answer was NO. I asked if she had a room on a higher floor overlooking the parking lot. At this point - I must have asked too many questions - she told me that SHE HAD THE RIGHT TO REFUSE SERVICE TO ANYONE . I was quite surprised - I told her that I was surprised a Hilton resort would require a guest to go verify room location - I again explained that I wanted a room that overlooked the parking lot..(this isnt a scenic resort by the ocean - a parking lot view did not seem like an unreasonable request to me) she handed me my ID and again stated that SHE HAD THE RIGHT TO REFUSE SERVICE TO ANYONE. She stated her name was Barbara and gave me the managers name as I was walking away. This would have been the 5th time we would have stayed at a Home2 in 2025. We drive to Florida - and usually stop for 1 night along the way. We were happy we found this new chain until today. We travel with our dog - so luckily there was a LaQuinta a few blocks away. Come On Hilton - Your front desk in Cullman Alabama needs training......The manager responded on another review that the situation must have escalated but that is not true - I was so shocked when my drivers license was handed back to me - I laughed and walked away. BTW - I am the owner of a vacation rental company - so I know a teeny tiny bit about hospitality. Enough to know that my request was a reasonable request.

The property was nice and the room was clean. However, there was never any hot water. We were there 2.5 days and took cold showers the entire time.

We willbook this again next yeat! We had an overall great experience

Hotel still has that new feel. Everything was clean and fresh. Room was very well appointed. Plenty of room to spread out. Lots of outlets, kitchenette, large tv, comfortable bed. And very clean. Gym was good. Breakfast was good, there was enough of a selection for a quick bite. Only complaint was the driveway entrance was very hard to see in the dark, definitely needs some type of lighting.

Highly recommend this property: clean, looks new, very large room and bathroom. Terrific and clean shower. Kitchenette has european size refrigerator, microwave, dishwasher, toaster, coffeemaker, dishes, silverware. I would stay here longer but on our way this time

A new facility and everything was clean. Parking convenient, but limited.