Upton Lakes Lodges

Recently tried to amend a booking as accidentally booked Wednesday to Saturday instead of Friday to Monday. The person in Hoseasons customer services was extremely unhelpful and flatly refused without exploring any options. By using the website myself I was able to find out that they had availability for another day and when I asked they were able to add that day at the end so we could attend a family wedding. If they had come up with that solution instead of dismissing us out of hand they would have got a 5 star review instead.

If I could leave a 0 star rating I would. This place is awful. Dangerous, filthy, freezing cold and broken hot tubs, site maintenance are a joke and just fob you off. Their rotten decking collapsed beneath us, and again, nothing done. Have tried to call several times, and the phone is never answered, have emailed and no response. Avoid this place at all costs!

On arrival the site is poorly presented, abandoned furniture, loads of equipment piled up, just all super scruffy and unkempt. We were told on arrival that we had been moved from our original lodge as the hot tub wasn’t working and that our new lodge had a hot tub but that wasn’t working either. The lodge was really grubby, the decking areas weren’t swept or tidy, the hot tub was covered over, when we looked it was long neglected and unused. We stayed on the “upper” area which has fantastic views, it should be fantastic. Our lodge was a two bedroom with large deck, hot tub and wooden sauna. Off the twin room there was a little deck full of old sticks and leaves, the chairs were rusting and covered in spiders webs it obviously hadn’t been cleaned since last Summer, if at all. The bathroom was poorly cleaned, the blinds in the bedroom were ripped, sadly the whole lodge had an air of abandonment and showed lack of care or pride. This whole site could be sensational but appears poorly managed. A team of professionals could whip this into shape in a matter of weeks with a few skips, deep cleaning and basic repairs before opening for high season. My family and I all have experience in holiday lets, both Air bnb’s and long term rentals there is no way we would open for the season in this state. Really disappointing.