Homewood Suites by Hilton Cypress Orange County

The staff is exceptionally friendly and helpful. The location is convenient. Guests enjoyed the excellent breakfast and found the beds comfy, providing a comfortable stay.

We paid a significant premium to secure their largest and best suite, and the hotel itself is fresh, modern, and attractive. Water pressure in the shower was impressively strong for a new hotel, which was a huge plus. However, there were serious drawbacks: parking was not complimentary, the Wi-Fi was poor, and worst of all, the bedroom AC was incredibly loud — easily the noisiest I’ve ever encountered in a hotel. Breakfast was mediocre, and despite our Diamond status, a late checkout was offered only at a ridiculous surcharge of $75 per hour.

I would like to extend my heartfelt thanks to Jeovanny, the general manager, and his amazing staff, especially on the top Amanda, Mathew, Christine ,Ereck and Kevin. You truly made my stay memorable. Special thanks also goes to the kind breakfast lady who went out of her way to prepare egg-whites for me, as I don’t enjoy ordinary scrambled eggs. I thoroughly enjoyed every moment of my stay. The team also supported me in making my business trip productive by assisting with receiving my bought online orders and printing important documents. This was my second stay, and it certainly won’t be my last. I’m already looking forward to returning. If I could, I would give this hotel 10 stars for the exceptional service but since I love coming back, I’d like to share few recommendations to elevate the experience to an A+ level of excellence: 1. Add a safe box in the rooms for enhanced security. 2. For guests who don’t eat pork, I suggest including a daily fixed breakfast option with beef or turkey, rather than offering it on selected days only. 3. Improve the lighting in the living room by adding more lamps to create a better reading environment. 4. Introduce discounted rates for long-term stays, such as one month or more, and offer additional extra discounts for stays of six months or longer. 5. Place a water dispenser near the rooms starting from number 100 on the ground floor for added convenience. Thank you again for a wonderful experience. I can’t wait to come back!