Rosewood Mansion on Turtle Creek

房間乾淨，服務好

Great service

This hotel was very disappointing. We have been guests at many Rosewood properties and been very happy and impressed with our stays. We assumed this one would measure up to the other Rosewood Hotels, but it's hard to believe this is owned by the same group. We arrived to our room which appeared dated and smelled of smoke. We were moved to another room which was basically the same, except smelled of must/mold with a hint of old stale smoke. Areas of carpet were stained, the bed sheets were piling. We were shown another room, but it was the same. The hallway leading to the fitness center consisted of a thoroughly stained carpet that was actually really gross. So hard to understand why they don't replace it. Wallpaper is peeling in the hallway with a stained dilapidated screen/partition to try to hide it. Service was just okay. Housekeeping was very late afternoon, Manager tried to be helpful about the too, but really had no tools to work with as all the rooms are the same. Restaurant food was good, but atmosphere also tired. Generally speaking this hotel is stale and made for a stay where instead of enjoying time in the room, we endured time in the room. The worst part of it all, was Dallas was sold out of all other luxury hotel rooms during this time, so we could not move. The mansion is a beautiful building with massive potential. I can only assume there is a big refresh planned to keep up with Rosewood standards. But until then, the room rates are not worth it whatsoever. *A side note: Our flight home was cancelled so we chose to stay at the Ritz-Carleton Las Colinas, and it was lovely. Topnotch service, refreshed rooms, spa, multiple dining options. Would recommend.