SpringHill Suites by Marriott Hotels in Dania Beach

The front desk service is very poor... The check-out time of the hotel is 12 o'clock. Due to special circumstances, I need to delay the check-out by 30 minutes. I went to the front desk to communicate. At first, they said no. After asking the manager, they agreed to delay the check-out by 30 minutes. However, when I left the hotel, the hotel charged 50 US dollars from the deposit as a late check-out fee without explaining the situation to me. I was very dissatisfied with this and communicated with the front desk manager of the hotel. The front desk manager had a bad attitude and had no service awareness for the guests staying in the hotel. It is recommended to choose this hotel carefully to avoid affecting the interest of the trip. I communicated with Ctrip customer service in time about the above situation, and Ctrip's service was as five-star as always.