مراجعاتCastle Hotel Ocean Flower Island

رد من مكان الإقامة: Dear Guest, warm greetings! I am King León, the guardian of Euston Kingdom. Thank you very much for recognizing Yanyan's service. León has already conveyed your praise to her, and it made her day! León believes she will surely pass on that joy to more guests. Thank you for your kind words that allow happiness to spread. León sincerely looks forward to meeting you again at Ocean Flower Island Euston Hotel! Wishing you a wonderful life!

رد من مكان الإقامة: Dear guest, hello! León the King, the guardian of the Ocean Castle Kingdom, sends you his warmest regards. Thank you very much for sharing your stay experience. Not receiving your full 5-star review makes León a little regretful — it shows that there are still areas where we fall short. We will continue to improve every detail of our service, so that we may be worthy of your next visit and hopefully earn your full 5-star approval next time. Wishing you a happy life!

رد من مكان الإقامة: Уважаемый гость!Спасибо за ваше расположение и признание! Для нас большая честь, что мы смогли подарить вам комфортные впечатления во время вашего пребывания. Ваша фраза «выбор номер один в следующий раз» — это высшая оценка для нас. Мы продолжим прилагать усилия, поддерживать высокий уровень сервиса и тёплую атмосферу, чтобы снова радушно встретить вас. Желаем вам счастливой жизни и с нетерпением ждём новой встречи!

رد من مكان الإقامة: Dear Valued Guest,Thank you so much for choosing to stay at Ocean Flower Island Castle Hotel and for taking the time to share your wonderful feedback with us.We are truly delighted to learn that you enjoyed our services, facilities, and the buffet breakfast and dinner offerings. It has always been our commitment to provide a comfortable, well-equipped environment and attentive service to our guests, and your kind recognition is a great encouragement to our entire team.Knowing that our dining options added flavor and satisfaction to your trip motivates us to continue refining our culinary experiences. We will keep striving to enhance the quality and variety of our offerings and look forward to bringing you more delightful surprises in the future.Once again, thank you for your generous praise and support. The entire team at Ocean Flower Island Castle Hotel sincerely looks forward to welcoming you back soon. Wishing you pleasant journeys and all the best!Warm regards,Ocean Flower Island Castle Hotel

رد من مكان الإقامة: Dear guest, hello! We extend our most sincere greetings to you! We are very grateful for your sharing of your stay experience. We are a little regretful that we did not receive your full 5-star rating, which indicates that there are still areas where we need to improve. We will continue to refine our service details to welcome your next visit and strive to earn your full 5-star approval next time. Wishing you a pleasant life!

رد من مكان الإقامة: Dear Guest,Thank you very much for choosing Castle Hotel and for taking the time to share your candid feedback about your recent stay. We sincerely apologize for the various issues you encountered, and we truly appreciate your honesty—it helps us see more clearly where we need to improve.The concerns you raised regarding room space, facility maintenance, parking conditions, and hygiene details have all been carefully recorded and immediately forwarded to the relevant departments for thorough review and corrective action. Our management team takes this matter very seriously. We will conduct comprehensive inspections of guest room hardware, strengthen our deep-cleaning standards, and evaluate optimization plans for public areas such as the parking lot, striving to address every issue you mentioned as quickly as possible.Regarding your feelings about the value for money and service quality, we are deeply humbled. Your comments serve as an important wake-up call for us. We will implement targeted staff training to enhance service awareness, ensuring that every guest receives the care and respect that matches the price point.Once again, we extend our sincere apologies and gratitude for your understanding and constructive feedback. We wish you all the best in your life and travels.

رد من مكان الإقامة: Your Majesty King Leon, Guardian of the Hotel Resort,Greetings!Thank you for your heartfelt response. We are truly honored to receive your perfect 5-star review. Knowing that you, King Leon, and the entire team take pride in our service fills us with great joy.We are delighted that you enjoyed your time at Ocean Flower Island and hope you will cherish those wonderful memories. It would be our pleasure to welcome you back to Hotel Resort in the future, along with your family and friends, for another unforgettable experience.Wishing you all the best and a life full of happiness!Warm regards！

رد من مكان الإقامة: Dear guest, hello! I am King Leon, the guardian of the Oubao Kingdom. I'm very sorry that we couldn't provide you with a satisfactory stay this time. I hope you can accept our sincere apology. Regarding the issue you mentioned about the outdoor swimming pool being closed, due to the winter climate, the outdoor swimming pool is no longer suitable for opening. There is an indoor sports and fitness center on the island with an indoor swimming pool. Guests can swim for free with their room cards. At the same time, I'm very grateful for your appreciation of the room decoration. Oubao Hotel is divided into four themes: forest, ocean, desert and glacier. Each theme has its own characteristics. For example, the polar bear table in the glacier castle, the rabbit lamp in the forest castle, and the African drum chair in the desert castle are all worth taking photos with! The hotel will regularly open different castles. Leon welcomes you to come back and explore other castles to experience different pleasures!

رد من مكان الإقامة: Dear guest, hello! I am the guardian of Oubao Kingdom—King Leon. Thank you very much for your recognition of Jin Jing's service. Leon has conveyed your praise to her, and it has made her day! Leon believes she will surely pass on this happiness to more guests. Thank you for your affirmation, which allows the joy to continue. Leon sincerely looks forward to meeting you again at Ocean Flower Island Oubao Hotel! Wishing you a wonderful life!

رد من مكان الإقامة: Your Majesty King Leon,Greetings from the Flower Island!Thank you so much for your perfect 5-star review. It brings us immense joy to know that you had such a wonderful stay with us. We are truly honored by your kind words and delighted that you enjoyed your time at the resort.Your recommendation to family and friends means the world to us, and nothing would make us happier than welcoming you back to the Castle Hotel in the future.Wishing you many more delightful travels and happy moments ahead!Warmly,The Castle Hotel Team

رد من مكان الإقامة: Dear guest,Thank you so much for choosing The Castle Hotel and for taking the time to share such detailed and heartfelt feedback! We are truly delighted to read that you had a wonderful stay with us and truly appreciate your strong recommendation to future travelers.It brings us great joy to know that you enjoyed the immersive experience of our Polar Bear-themed sea view room in the Glacier Castle section, along with the personalized welcome message on the TV and the beautiful sunset views. We always aim to create memorable moments through thoughtful details.We are also thrilled that you loved the breakfast and dinner buffets—especially the hot pot option! Your comment about the food being "so yummy" means a lot to our culinary team, who work hard to provide a wide and delicious variety.Most of all, we appreciate your kind words about our staff. It is our mission to offer warm and attentive service to every guest, no matter where they are from. We're glad our team made you feel welcome with smiles and helpful gestures, such as translation support during check-in. The welcome gift was our small token to make your first night extra special.It would be our pleasure to welcome you back again whenever your travels bring you back to Hainan. Should there be anything we can assist with in the future, please don’t hesitate to reach out.Warm regards！

رد من مكان الإقامة: Dear guest,We sincerely apologize for the unsatisfactory experience during your recent stay. Regarding your feedback about the indifferent attitude of the front desk staff and the provision of incorrect information, we highly value your comments and have conducted training and made adjustments accordingly. Thank you for bringing this issue to our attention.As for your comment about the high price of the small train service, the hotel has relayed your suggestion to the transportation department. Today, the department has adjusted the pricing system for the small train to offer more affordable transportation options for our guests. We truly appreciate your valuable feedback.We sincerely hope to welcome you back in the future.

رد من مكان الإقامة: Dear Guest,Hello! I am King Leon, the guardian of the Castle Kingdom. Thank you so much for recognizing the excellent service provided by Jinyan Lin. I have already relayed your praise to her, and it truly made her day! Leon believes that she will surely pass this joy on to more visitors.Thank you for allowing happiness to continue through your kind words. I sincerely look forward to welcoming you again at the Ocean Flower Island Castle Hotel!Wishing you a wonderful day!

رد من مكان الإقامة: Dear guest, hello! We are all very proud to see that you have given us a full 5-star rating. We look forward to you sharing your wonderful time at Hainan Flower Island with your family and friends around you. We hope to meet you again at the hotel. Wish you a happy life!