Serene Hotel

was booked into a room (Serene Annex) different from that reserved. however, the manager was swift to change my room the next morning and thus the stay was pleasant thanks to her prompt actions

If you want to come out crying after your stay, then please choose this place. The pool was dirty. I asked for a room on the ground floor, but they gave a 1st floor room which gave my mother difficulties in walking up the stairs. The AC was leaking. The fan in the room kept turning on and off like it has a mind of its own. The TV was not turning on. There was no kettle in the room despite being advertised. The food was distasteful and gave my father an upset stomach. The surrounding area was noisy because a hall was booked. The owner has two properties under his name and misadvertised this hotel as the other one and I got fooled into booking it. For breakfast there was only one table available, so if you wanted to eat you had to wait for another family to finish eating first. There was a 20 minute wait. Lousy.