The Sarah by Urban Rest

Attempted to access the cafe earlier in the day but was told it was closed (at midday) - understand it was a late request. Customer service is based in the UK after hours and Bondi in the day - lovely staff who attempted to help, but obviously not great being remote. Slightly disconcerting that the front door takes ages to close - anyone can walk in off street if you don’t wait around for front door to secure itself! (Security risk). Was allocated the accessible room (Apt 2) which was strange as didn’t book/require and had booked many months in advance. The bathroom was flooded after showering - no counter space to place toiletries on, accessible bathroom door which not ideal for able bodied guest. Couldn’t not offer a change of rooms due to max capacity - so not really happy. Could hear neighbours and those in the hall like they were in my room- paper thin walls. Was clean, plenty of towels, hanging space, small fridge, kettle and tea - so not a complete right-off for 1 night stay, but won’t be back.

Property itself was really clean and well decorated. I didn’t mind how small the room was because it had nice big windows and balconies and everything I needed. It was a bit strange having to walk through the closed cafe downstairs to get to the room but I would stay here again.

The location of the Sarah cannot be beat. Its compact but charming and cosy, and has everything you need for short stay aside a full length mirror. Sleep quality is really good and the staff are lovely and very responsive given they arent on site.

The only problem was a bad one Blood Stained sheets on our first night Just a disgusting way to start the stay and very disappointing

Great location that suited our needs, with a cafe at the front door and very close to many restaurants. the room was comfortable and not over the top. A minimal size and area to occupy give the consumer a clear clean space to occupy during the evening and nights.

Absolutely awful. #1. We were supposed to receive check-in instructions 48 hours before our arrival. We did not. I tried to reach out to Urban Rest, but no one would answer. I finally reached out to ******* the night before, and they were able to get a hold of Urban Rest and have our check-in instructions e-mailed to us. #2. It was 38c(98f) in Sydney when we checked in. There is no temperature control in the place. No thermostat. The room was well over 40c(100f). They provided a small plug-in AC unit, which we plugged in immediately, only to find that it did not work. I reached out to Urban Rest (they are not easy to get a hold of), and was told to use the fans in the room, which there were none. I was then told that it was supposed to be cooler tomorrow. Meaning: 'you will be miserable today, miserable tonight, but you may be a little less miserable tomorrow.' #3. There is no parking near the location. But what is worse is that they were useless in helping. Q: Can we park on the street? A: I don't know. Q: Is there a parking garage nearby? A: I don't know. #4. The majority of the time the code to unlock the door didn't work. And since there are no employees, you just have to send there entering it repeatedly until it does. #5. The room is TINY. I've been in small hotel rooms before, but this is so small the sink doesn't fit in the bathroom. It's out next to the bed.