Two Bridges Hotel

Rude unhelpful lady who was more interested in the party than any other people. Not very accommodating and asking/ telling customers they can have a coffee or tea etc but dont be long isnt acceptable. Shame as I recommended this place having past it many times for my family however wont be doing so again. If you are unable to handle larger parties and more concerned with the party guests then close the Hotel for the day and do not open to other visitors. When speaking to someone its courteous to not just turn away and ask someone else a question

Return visit to delightful atmospheric Dartmoor hotel. Characterful rooms and public areas. The evening food offer has changed from a single menu with (many) options to a "Standard" one with limited options included in the leisure Break offer, and an upgraded "Signature" option at extra cost. On our visit, the signature option main courses were not brilliant, and not worth the extra money. A slow service and not hot dishes did not help. We understand the chef has changed, and perhaps this is a bedding in process. Hopefully the evening food offer will improve and return to previous very high standards. Overall, still a lovely destination.

We stayed here for one night it was a present for my 60th we checked in about 3 15 and went to the premium room which hab not been cleaned and the bed was unmade we went back to reception and Kate apologised and while the room was sorted we had complementary drinks about 15mins later the room was ready but it wasn't we think they just made the bed the mugs were still dirty and there were no biscuits and the tray was dirty also the carpet was dirty and the radiator in the bathroom was flat out because the thermostat was broken we went back to reception they tried to fix the radiator also they offered us the bridal suite but said the door was playing up we decided to stay where we were at this point we were offered another nights stay at a latter date with two drinks each that night with our meal which we accepted. The food at dinner was really good they had a piano being played which was nice. Next morning my wife had a shower the shower holder was broken I had a bath when I turned on the bath jacuzzi part someone else's skin came out of the nozzles THE ROOM HAD NOT BEEN CLEANED. We got to breakfast just after 8 and it was not all set out the lady who was in charge at dinner the night before was at best quirky but made me feel uncomfortable so we had a quick breakfast and left at checkout the lady with the red hair apologised and gave us our voucher and then a bill for drinks from the night before to cut a long story short she said Kate should not have offered us that she was rude and you need to get rid of her we didn't raise our voices or shout at any time and quickly left. I emailed the manager a week ago and have had no reply to me this is were the problem lies bad manager Kate was very helpful and tried her best the rest of the staff at best were stressed the lady at reception with the red hair was rude and the manager not replying just finished it off we have changed the voucher to stay at the sister hotel in tavistock has going back to the two bridges is out of the question

What a wonderful few days away for my daughter's wedding at The Two Bridges Hotel. Such a great location out on Dartmoor - great photo opportunities for the wedding and a great place to go for a walk the next day to blow away the cobwebs. The hotel itself and our rooms were comfortable, clean and well presented, though some or the old photos were a bit creepy. The food, both in the restaurant and for during the wedding was excellent and the staff were amazing - nothing was too much trouble. We all had the most incredible time and several from our party will be returning to enjoy relaxing times away in the future!?!

This hotel is in a fantastic location and they clearly know it. Having booked an expensive Mothers Day Sunday lunch, we had high expectations. Arriving at 2pm for our table we were kept waiting in the lobby for over 20 minutes (with about 30 other people). It was immediately obvious that the hotel had oversold their capability. When we got to eat the food was very poor and service no better. Worse still, they forgot Mothers order so her food came 10 minutes after the rest of the party. At least they had the decency not to charge for her lunch but for £42.50 a head I expected far better. It must be such a great location, the hotel does not need returning customers.

Extremely disappointed. Booked here for a cream tea for Mother’s day. Went to the bar to confirm our booking and were directed to our seats. When we arrived at the seats there was a family already sat there-they had been told they could sit there as no one would be comming until later. They kindly moved to another table. We were told we had to order the cream tea at the bar. Went to the bar and was asked what sort of cream tea I would like, I asked what sort do you do, the man behind the bar said lots of different ones but never actually told me the choices. I asked for a normal cream tea for 2 but with a fruit tea for 1 of us- I was given the choices for fruit tea and chose one. Cream tea was brought over but with no fruit tea-I told the waiter I had ordered a fruit tea and he replied ‘there wasn’t one there’ I replied well I ordered one and had had a conversation with the person behind the bar about the choices. He said he’l have a look and about 10 mins later arrived with the pot of fruit tea and said here it is but you don’t have to drink it if you don’t want to- we didn’t even have another cup to drink it from anyway so had to also ask for this. The waiters seemed to have no idea what was going on. Other people on other tables received wrong orders and were also complaining. I noticed another table ordered something and were kept waiting for so long they had to go and ask again. Someone came out and apologised to one of the tables near us for the wait on the cream tea.. how long really does it take to fix a cream tea together?! I booked this for me and my mum due to the fact this hotel has a good reputation, the reviews are amazing and it’s supposed to be one of the best places around. Also the chairs look nice but are ridiculous to sit on. The only good thing about this visit was the car park attendant who was extremely friendly and helpful.. the scones were ok I guess. I’ve had better and was very disappointed and annoyed that Mother’s Day was partly ruined by this experience.