Jotel Inn

I was disappointed with the customer service I received. I arrived at around 2 AM on May 5, and the receptionist was not accommodating—she seemed irritable and in a bad mood. One of her coworkers, a young man, was very attentive and even helped me with my things and assisted with my taxi. While in the lobby, I noticed her colleague had to wake her up from a nap. It was clear she was annoyed from the moment I arrived. She asked if I had a booking, and I explained that I had inquired earlier but couldn’t complete the form because my phone battery had died. She looked visibly irritated. I even mentioned that good customer service and a pleasant attitude are important, especially during late hours. It’s not right for her to be in a bad mood, and mag mog-ot just because her sleep was interrupted. This should be improved for the sake of other guests. We always book at Jotel in Davao, but this is the first time I've experienced poor customer service.

The Inn is very affordable & so secure. The room is clean has hot shower, hotspot & tv. They also had restau you can order foods. The staff is friendly and approachable . I enjoy my during my stay. Located at the center of downtown I highly recommended!