إمباسي سويتس باي هيلتون ديرفيلد بيتش ريزورت آند سبا

The receptionist at the front desk was outstanding upon checking it, also the bartender was very polite and helpful, our experience was excellent.

stayed there for a work event, the hotel is under construction so some areas were a little messy or closed off. The event venue was setup great and beautiful - Rafael was incredible with the AV Rose was wonderful front desk manager the food on the restaurant could be a bit better.

Wonderful stay at Embassy Suites Deerfield Beach! Betty and Ana at the front desk were incredibly helpful and welcoming. Brian in the restaurant was friendly and efficient, and the breakfast manager put out an amazing free breakfast with a great selection. Thanks for the great service all around!

My boyfriend and I came to relax after a long winter in Vermont. We arrived at a very late 3am for check in. We received a piece of paper saying our balcony might be being painted for updating and the privacy could vary between 9am-5pm. That was not at all the case. This hotel is under active construction. The balcony work is happening from within. The room we were placed in was 311. This was in the heart of the current construction. The hotel had no sections closed off for this construction at all. We were forced to hear concrete drilling for our entire stay from 9-5pm. To say this was deafening would be an understatement. We unfortunately both were not well for many days of our trip and needed to rest in our room. This was impossible due to the noise. When we asked kindly to be moved we were told there would be a fee. The noise was so loud we were unable to watch the tv, have a conversation or even shower. After pleading with the hotel about this their answer was to waive the small hotel fees for the days with construction. When you pay thousands of dollars this is insulting. I have stayed and worked in many hotels in my life. I have never experienced such poor customer service. I have never complained about a stay after multiple trips taken. This stay was comparable to sleeping on a subway platform. I cannot express enough not to waste your money. You will never get back what you lose. This was the worst vacation I’ve ever taken and I saved all year for this trip. Unfortunately the horrific videos taken cannot be uploaded. The noise was indescribable.

Our room was perfect. We were on the 7th floor and had a pool/oceanview. We never had a problem finding a chair at the pool but either went by 9:30am or after 2pm. We also enjoyed sitting at the beach. It is $15 per day if you want an umbrella but Mike will adjust it and make sure it doesn’t lift on a breezy day. There is construction but we only heard it a couple of days and it didn’t cause any inconvenience for us. Location is great as the hotel is at the quiet end of the boardwalk.

My friend and I was looking for a nice place to getaway. From the moment we pulled into the drive to check in, the service by everyone was amazing. Greeted bythe valet gentleman, they were very helpful, patient and nice. Gabe did an excellent job of checking us in and explaining all of the options and amenities of the resort. Or room was beautiful and so clean and beautifully decorated. Room 717 was freshly painted and renovated it was beautiful. The reception/ Happy Hour was great Danielle was our bartender she was so nice. And the rest of the staff was so gracious and friendly. The breakfast was a real treat the fresh omelet station and the cook was fast and efficient. Also very friendly and the staff really went above and beyond to make sure everything was stocked and clean. The beach chairs for the beach was also a great bonus. I tried to thank the all the employees, including housekeeping and told them what a fantastic job they were doing. Being in the service industry,I know it can be a difficult and thankless job. But they were ALL So wonderful. Everyone we came in contact with was very friendly and helpful. I take a lot of mini vacations. And this resort really stood out as a 10 for service and cleaniness. Breakfast and evening reception was a wonderful bonus. I could not get the shower to come on in the bedroom but the 2nd bathroom the shower worked great. So there were no worries. If you get an opportunity please visit you will not be disappointed.