Cabana Affair

Amazing place to stay ...staff is very good ...services are top notch ..looking forward to stay again in this property

Yes it was a holiday trip for me n my family. But they turned into nightmare. I was connected with ms.kritika she was like make 100%payment then only i can confirm your booking n i did whole payment. I was coming back from mussoorie, my husband, my daughter, my father-in-law and my mother-in-law. When I entered there place. It was smelling a bit n it’s so packed. That time we are like let’s checkin first. They have only 7 rooms n that hotel is not for family people. That hotel is for boys n girls to spend night time. Worst experience, staff is so rude , ms kritika is so rude , manager is non cooperative and there rooms hv such a bad polish smell. I have to give nebuliser to my daughter after 30mins of check in. We really requested them I personally went to the manager n requested to do something or shift is in some other property or refund a bit because I can’t see my daughtEr coughing due to bad smell she is just 5 ! Never ever plan for this guys. They are fraud! Kritika is one of them ! Firstly they ll after you to make full payment n zero service ! Horrible experience with my family n i check in after 4 I hv to checkout around 6 n then I rushed to delhi . Because my family got sick. Ms kritika was pretty polite before booking but when i was calling her after check in she dint even picked up my call not even for once. She is talking to her team but not with me . Ruthless lady !

Okay

Good resort with peace and quiet comfort.

There is no view of mountains and also the location is in the middle of the city. Amenities are so poor no staff is available at 7:30 in the morning. Maintenance issues are there as rooms are very dirty and water logging in all rooms in the bathroom. I changed three rooms but all rooms had dead insects on the bedsheets and blankets. Live worms in a tea kettle. Very disappointed with the experience.

Pls read the review before you ever decide to go to this. We arrived late at 5 pm but still this place had creepy dirty room full of rat poop - explanation was it’s normal for wooden rooms. Second room had flush not working and pot broken. We requested for a sandwich because my 3 years old was hungry but they had no sandwiches. Finally after 45 mins someone gave her a chilled yuck stale sandwich. It took us only 28 phone calls to reach owner since everyone at the hotel said it’s not their fault. Owner is such a and said it’s our responsibility to call her 15 mins prior arrival. Not to forget washrooms had cold water , oil heater was not working and all rooms face the garden where you hve no choice but keep curtains on all the time. We decided to leave and asked for refund to which ibibo said they can only refund 50% because owner is not listening. And ibibo tried to conference that lady refused to come on line. Out of mere frustration we left the place after 2 hours because anyways we were the only guys there and it felt super unsafe . I know the owner who is a rude filthy woman will give an explanation but trust a mother of 3 year old who is now on road at 9 pm in Dehradun.