Haut Monde Hill Stream Resort and Spa

⭐ Minus 10 Star | The Worst Hospitality Experience Ever – Highly Disappointed I had the most horrendous experience with Haut Monde Resort & Spa, Dehradun and I feel compelled to share this so others can avoid the same mistake. ⚠️ Beware of Misleading Promotions I booked 5 rooms for 2 nights (13–15 June 2025) with all meals included, after being shown fancy and misleading promotional images by Mr. Navjyot Singh from their Gurgaon office. Based on his polished sales pitch, I paid 25% advance on 7th May 2025. Later, on 29th May, I received a suspicious call offering a “room upgrade” to Vahati category, citing another guest's cancellation. Ironically, the upgrade was to smaller rooms, but I was convinced to go ahead since they were supposedly located conveniently near the restaurant, pool, and river stream. 🚧 Arrival Day Disaster On 13th June, after travelling from 4:00 AM from New Delhi with 10 adults and 9 children, we encountered a landslide before the resort. No proactive communication or help from the resort staff. Only after calling them ourselves, a 4x4 was sent without any assistance for our luggage. Guests were left to carry their own belongings, and only children and ladies were assisted across the landslide area. 🛎️ Zero Coordination, Clueless Staff Upon arrival, the reception staff had no idea about our booking. After being redirected multiple times (even to find a staff member named Mr. Ashish), we were eventually given only 3 rooms, all in unclean, pathetic condition: 3 out of 5 rooms were dirty, with no AC, no LED TV, and poor linen 1 room had no ventilation and foul odour Basic amenities were missing 1 room wasn't allotted at all, despite hours of waiting Repeated requests to the resort staff, including Mr. Ashish, were completely ignored. 🍽️ Meal Confusion & Mismanagement Even though our package included all 3 meals, we were told that lunch was not included, and forced to order à la carte. Only after escalating to Mr. Navjyot (again), were we grudgingly allowed to order from the same buffet menu served earlier to others. 😡 No Accountability, No Support After 3 hours of being tossed around, standing with our luggage, and receiving zero hospitality or empathy, I decided to check out without even completing the check-in formalities. Not a single person apologized or attempted to resolve our concerns. Shockingly, the resort did not take ID proofs or verify guests, which is a serious safety and legal lapse. 💸 Advance Payment – No Refund, No Response Till today, there's no clarity on my advance payment. I’ve received no refund, no formal response, and no accountability from the resort’s management. 🔴 Final Verdict: DO NOT BOOK. This property is a scam dressed in luxury marketing. Extremely poor service, false promises, untrained staff, lack of basic hospitality, and no value for money. I had to move to another hotel in Dehradun the same evening — a complete disaster of a trip. Stay away from Haut Monde Resort & Spa, Dehradun

Worst ever experience we had,right from the check-in process to food ,rooms ,stay everything,If you planning for a spa don’t even think as hotel didn’t have staff and it was closed, for food breakfast was incuded but there is no chef and you wouldn’t have anything to eat,no WiFi working at all. Complete fake when it comes to there advertisement.

Nestled in the heart of nature, Haut Monde Hill Stream Resort promises a peaceful escape from city’s hustle bustle. Whether you’re seeking peace, or quality time with loved ones, this resort offers an exceptional getaway experience. With its scenic beauty, river stream, top-notch amenities, and attentive service, it’s a destination that will leave you feeling refreshed and rejuvenated for sure. One of the best offbeat property I have been to.