مستخدم نزيل
17 يونيو 2025
This resort is absolutely massive, and they do an excellent job of keeping it spotless. The facilities are impressive, with multiple swimming pools and a beautiful private beach. The overall aesthetic of the place is quite charming, and we especially enjoyed the water park it was a highlight of our stay. The buffet offered a wide range of options, and the food quality was consistently good.
That said, I’m giving this resort a four-star rating for a few key reasons. Firstly, communication was a major challenge. The majority of the staff do not speak or understand English, which made even simple requests difficult. We had to rely on the Client Relationship team for any assistance, as they were the only ones who could help us in English.
Another issue that affected our comfort significantly was the climate control. We visited in May when the temperature was around 20°C and felt unusually hot indoors. Strangely, the air conditioning wasn't working they had the heating on instead. We found it really uncomfortable, and it made it hard to rest or sleep in our room.
Additionally, the quality of the towels could be improved, and the mattress was extremely firm, which again affected our ability to sleep well. It’s surprising for a resort of this scale not to offer late checkout even when rooms are clearly available which felt unnecessarily rigid.
If the management addresses these concerns especially language accessibility, climate control, and overall guest comfort, this place could easily become a five-star destination. Despite these setbacks, we still had an enjoyable time overall.
ترجمة