Sonder Ceros Apartments RiNo

Property was beautiful and spacious! No check in, but help was just a phone call away when our key code didn't work initially. Extra supplies were always available in the "lobby" (coffee, towels, toilet paper, etc.). We rented the 2 bedroom unit which was PERFECT for our needs. Recommend highly!

Good.

Property itself was clean and nice, if a bit sparse. We had continuous issues getting hot water and had to wait forever until Sonder customer service answered our text (they never did answer our phone call). On the second day with tricky hot water, the Sonder person texted that I wasn’t using it properly? It’s a shower so I just expect to turn it on and get hot water. Anyhoo, despite a few surprising cold showers, I guess it was decent. Not great parking so be prepared. Also, your door code does not work until 4 pm, not a minute less.

Pretty Good Stay in Denver Other than the soft keypad on the front door, we had a great stay. But the keypad really caused us some frustration—it just didn’t work. Finally another guest helped me access the virtual key from my phone and things got better! I spoke multiple times to agents via the app and text—but they didn’t know how to solve the access issue. The app appears to be useless. Location for this property is great. A couple of blocks to walk to the airport and Union Station train. Lots of fun places to eat and drink on Larimer Street—but no grocery nearby which kind of sucks since the room is equipped for a long stay.

Not worth the Cost The location was great. The property was not, they only had three towels and one hand towel for an apartment that sleeps six! The “essentials” cabinet had nothing in it. The earplugs on all the beds should have been an indicator of what to expect. You could hear all the neighbors, so much noise sleeping was terrible. The whole building smelled like garbage the entire time. The AC/heat worked well so that was nice.. there are way better options in the area for the price we paid.

Convenient though impersonal Everything done electronically, which is convenient though impersonal. Couldn’t check in 15 minutes early. As you are dealing with an electronic lock that is timed to the check in time. (You can pay for an hour early check in, or an hour later check out, but nothing for 15-20 minutes.) Good layout to the room. Super hot, turned off heat but it didn’t help. Needed to open windows which did help though there was a terrible smell in the alley, which forced us to close them pretty quickly. Great location for our needs.