The Brown Palace Hotel and Spa, Autograph Collection

We stayed for four nights and thoroughly enjoyed our visit. This is a gorgeous, classic hotel with a rich history. Our room was on the top floor and quite spacious. We joined the hotel’s guided tour, which offered fascinating insights into its past and showcased several of its historic rooms. We also indulged in their famous afternoon tea—though admittedly, it was on the pricey side. The location is excellent: you can easily walk to various attractions, including shops and restaurants along 16th Street. There were only a couple of drawbacks: The fitness center is located in the Holiday Inn across the street, accessible via a walkway over Tremont Place. Unfortunately, it was underwhelming. The room temperature couldn’t be adjusted during my visit (it was too warm), and two TVs there weren’t functioning properly. The hairdryer in our room didn’t work, and when we requested a replacement, the one provided had a clogged mesh and weak airflow. Despite these minor issues, we genuinely enjoyed our stay and decided to give it four stars.

Ryan went above and beyond in a way that truly stood out. I’m a pilot for a major U.S. airline, and after my flight was canceled just after midnight, I found myself in urgent need of a place to stay. Unfortunately, the Marriott Bonvoy app wouldn’t allow me to book a same-night reservation after 12:00 AM—it only permitted bookings for the following night. I called 15 to 20 Marriott properties, and not one could manually create a reservation for that night. Then I called this property and spoke with Ryan. He immediately understood the situation and could tell I was striking out everywhere. Rather than turning me away like the others, Ryan found a solution: he walked me through how to create a reservation and assured me he would modify it so I could check in immediately upon arriving at the hotel. I arrived around 1:30 AM and was in my room by 1:45 AM. When I asked for a quiet room on a higher floor and a late checkout, Ryan exceeded expectations again. As a Marriott Gold status member, I’ve come to appreciate good service—but Ryan went even further. He upgraded me to an exceptional room and granted a late checkout beyond what is standard, all at no extra charge. The upgrade alone was well beyond what I expected. I stay in hotels about half the year—three to four nights a week—and what I experienced last night was among the best customer service I’ve received anywhere. Ryan didn’t just help; he solved a problem no one else could, with empathy and professionalism. He truly knocked it out of the park.

Would like to shout out Samuelle and Dyemomd for getting our High Tea appointment and check in situated after our 7 hour flight was delayed making us late. She was able to communicate with Desi to get our table arrangements changed. When we checked it Samuelle helped get our rooms joined, even with a mostly booked hotel. She was outstanding helping communicate with a very busy Desi and get rooms situated. Hyitta (Name spelling maybe incorrect) who said she had over 20 years of service and was an excellent High Tea server. Thank you to all staff involved in making our stay after a long flight enjoyable.

I loved this hotel. It has so much history and charm, if you are looking for a place to stay that has character and not just a typical hotel... This is it! Everyone that worked there was so nice and helpful. If you need any tips or help, ask the concierge! He is great. We will definitely be back here anytime we are in Denver!

If you like iconic old hotels with history and gracious ambiance, you will enjoy your stay at the Brown Palace. We were impressed by the friendly, welcoming service provided by all staff members throughout our six-day stay. We requested an accessible room. No water from the walk-in shower seeped out; grab bars were convenient. The comfortable king bed had nightstands on both sides with reading lamps and built-in plugs/USB ports. When we couldn’t adjust the room temperature, a technician came immediately. Our corner room was spacious. We ate breakfast daily at Ellyngton’s—perfect service and an enticing menu (see our complete review under the restaurant listings). There is a tiny, almost hidden coffee and pastry shop by the Tremont entrance. The almond croissants were amazing. We thoroughly enjoyed high tea—scones, finger sandwiches, and sweets with piano music in the background. We highly recommend taking a tour with hotel historian Debra Faulkner: you’ll learn history, architectural details, and see rooms not generally available to the public. The 16th Street Mall pedestrian street is a short walk away. The superb American Museum of Western Art is just across the street at the Tremont entrance. Concierge Leewood G. helped us with tours and logistics. The live piano music in the spacious lobby adds to the elegant ambiance.

My four-night stay at the Brown Palace was mostly lovely, except for the night the air conditioning gave out before a very hot day. The hotel is on the older side- but that’s the kind of hotel I enjoy, so it was uncomfortable for about 10 hours, but luckily the repairs were made in time for a last night of cool. I’ll definitely take the old-world charisma of the Brown Palace over the cookie-cutter blandness so common in modern hotels any day of the week. I had the pleasure of sampling the spa with my cousin for a day of massages and pedicures, and we felt very pampered by the kind staff. I was also able to try the afternoon tea with a friend who is a resident of Denver but had never been, so it was special for both of us. The entire staff at the hotel was very nice and accommodating. I really enjoyed having access to so much history about the hotel, from the handout to the text and photos scattered around the lobby and the entrance to the restaurants. My double queen room on the 9th floor was spacious and quiet, and although some of the furnishings were a bit dated, the architectural details speak to the comfort of grander times. I ordered room service one night and it arrived promptly and without any issues. I look forward to future stays and hope that if it is ever renovated, that it is done without losing the hotel’s numerous charms.