Holiday Inn des Moines Dtwn - Mercy Area

Where to begin... 1. Windows are operable and do not fully close/seal. The room was hot, humid, and noisy from the expressway. Had to get a box fan from the front desk to circulate air and block noise. 2. Coffee bar was a filthy mess every morning. Wish I had taken a photo. Coffee dispensers were empty... 3. Parking lot to the hotel is CLOSED. Guests are invited to park and haul their suitcases and belongings from a lot adjacent to the hotel or park on the street. 4. Pool had no pool towels, and we had to go to the desk to get whatever they could offer. Small inconvenience, but just another frustration. 5. Room keys repeatedly failed. We visited the desk at least 3 times for a new card. 6. Rooms are outdated. If you want to charge $175 a night, offer your guests some decent aesthetics. The beds were comfortable.

Very friendly staff!

El servicio de la recepcion muy buena,la limpieza buena,pero los cuartos se miran viejos,por lo regular me gustan estos hoteles por su comodidad y limpeza pero en esta ocasion no me gustaron los cuartos.

Front desk staff was not friendly. Communication was not good. Breakfast staff was nice!

No place to park specially as a wheelchair. User first room key lock difnt work had to move second room AC didnt work properly tv didnt work room connected kept us u0 most of night

Hotel wasn’t great. Bad location. Charged way more than what I was supposed to be and we left the room in good condition.