Fort Pontchartrain Detroit, a Wyndham Hotel

This is our 2nd stay here at the Ponch ! Rooms are great and views are spectacular! The staff are all friendly ,courteous and helpful ! Access to the People Mover is very near and that helps getting to many local spots . Like Comerica Ballpark or Ford Field. As well as many dinning facilities downtown. We will return!!

Summary of My Experience • Aug 28: Found mold in showerhead. Reported to front desk, assured it would be cleaned. (Request #1) • Night of Aug 28: Mold still present. • Morning of Aug 29 (8 AM): Four strangers entered our room unannounced. Locked out afterward, told to wait up to 2 hours for manager. • Second Request (Aug 29, morning): Reminded management about mold and explained medical need for a clean shower. Promised cleaning, given almost-expired breakfast passes. (Request #2) • After Breakfast: Mold still present. • Third Request (Aug 29, mid-day): Head of housekeeping assured it would be cleaned while we went to the pool. (Request #3) • After Pool: Mold still present. • Fourth Request (Aug 29, afternoon): Given another room to shower in, which also had mold. (Request #4) • Manager Tasha Daley: Refused further cleaning and said, “maybe this hotel is not for you.” • Outcome: I had to clean the mold myself in under 5 minutes. While showering, housekeeping and health staff knocked on our door, disturbing us while we were naked. I showed them the towel with removed mold and mold in the second room. Left the hotel shortly after. In total, I had to request the mold be cleaned 4 separate times, and it was never properly addressed.

We recently celebrated our 20th family reunion at the Fort Ponchatrain and had a fabulous experience. From the beginning working with catering and sales was easy peasy. They were responsive and easy to work with, even with me being out of state. The accommodations were wonderful and the staff ensured our banquet was successful. Thanks.