Hoi An Royal Beachfront Villas

Villa 環境優美，遠離煩囂；酒店整體設施新淨，而且潔淨。早餐很多元化，而且味道很好，特別喜歡Pho 的湯底。唯獨是離市中心較遠，無論從峴港還是會安市中心都必須要打車。但是，這就是令酒店享有優美環境的原因。 需要改善的是員工的服務態度。在第一天晚上，房間沒有電力，打電話給前枱三次，才成功安排工作人員到房間維修。到離開酒店當日早上，我們要求延遲退房，前枱說會盡快回覆我們可否延遲；但是，直至我們離開酒店房都沒有回覆我們。而且，我們在退房前，打電話到前枱要求穿梭巴士在Villa 門前等待，並送我們到前枱。當我們從Villa 二樓見到巴士時，已經馬上下樓，但是，當我們到地下時，穿梭巴士已經離開了。最後，要我們自己推著行李走到前枱…..

＜＜＜＜＜＜＜＜ Very nice suite. Very good breakfast. Private beach, large, clean and desert. What else ? ＞＞＞＞＞＞＞＞＞

There is opportunity for improvement The venue is excellent the villas beautiful and the location great. initially we were not warmly welcomed and staff suggested we had been scammed on booking dot com. This was eventually resolved as they had assumed the booking was in my husbands name on not mine. The service in the restaurant was slow even when relatively empty with staff seemingly extra and not anticipating guests needs of water drinks and menus. we had three nights there and this was a regular observation. The restaurant staff while friendly did not share what was not available when bringing the menu - so on ordering we had to reorder on both occasions. The pool and beach service was great and good quality. The breakfast excellent. The staff could be more patient when working with Google translate - we had several incidents that we were patiently trying to resolve and it just got frustrating to resolved. A staff person picked up a key card that was left and we were unable to communicate that it was likely ours. In the gym - we were not able to negotiate its return and on check out we were asked to pay for it. Which we did- it just became easier - as we had not pursued the return with the initial incident. There was Construction happening on site and while the massage are excellent the vibration and hammering was unwelcome distraction We had stayed in several other hotels and staff were far more confident with Google translate. It is a lovely location and we would consider it again

ホイアン ロイヤル ビーチフロント ヴィラでの滞在は本当に素晴らしい体験でした。まず、ヴィラから見えるビーチの眺めが格別で、朝日を眺めながら過ごす時間はとても特別でした。広々としたヴィラは清潔感があり、快適にリラックスできる空間が整っていました。 スタッフの対応も素晴らしく、いつでも笑顔で丁寧に接してくれたおかげで、とても安心して過ごすことができました。観光のアドバイスやおすすめのレストランも教えていただき、現地の魅力を存分に楽しむことができました。 施設内にはプライベートプールやスパがあり、日常の喧騒を忘れてのんびりとリゾート気分を満喫することができました。レストランでは地元のベトナム料理だけでなく、多国籍料理も楽しめ、どれも本当に美味しかったです。 さらに、ホイアンの旧市街へのアクセスが便利だったことも大きなポイントです。リゾートの落ち着きと観光地の賑わい、両方をバランスよく楽しむことができました。 ホイアン ロイヤル ビーチフロント ヴィラは、特別な思い出を作りたい方にぜひおすすめです。次回もまた必ず訪れたいと思っています！

Our experience was so amazing! The resort was great, and the staff that helped for breakfast was beyond great! Thu even helped us make special special food for our baby and remembered to get our toddler the small spoon every morning! They went above and beyond and I highly recommend this place to anyone with kids or family! A definite five stars!

Very friendly staff with best service, nice facilities, good food, and beautiful resort with private beach access. Swimming pools were beautiful, one looking out to the beach and another in a garden view. Very accommodating staff supporting us to check in early. Many attractive activities to try. Highly recommend and we will be back soon