مستخدم نزيل
1 مايو 2025
We stayed at this property on the night of 30th April 2025, and it was a thoroughly disappointing experience. What was once considered one of the best hotels in Dindigul has sadly deteriorated into one of the worst.
We even called around 12:30 pm to confirm room readiness and arrived at 2:30 pm. Despite this, we were given rooms on the topmost floor. Given the intense heat, we requested rooms on a lower floor and were willing to wait for them to be cleaned. However, the reception staff was shockingly rude and dismissive. We were bluntly told that although rooms on lower floors were vacant, none would be cleaned until night — an unacceptable and arrogant response.
With no other option, we checked into the assigned rooms, which were in appalling condition. The rooms reeked of cigar smoke, the floors were dirty, the bathrooms had visible damage, and the beds were so worn out they were barely usable. To make matters worse, the duvet had bed bugs, making it impossible to sleep comfortably. Housekeeping was extremely slow and unresponsive to even basic requests.
This property reflects poor maintenance, zero professionalism, and a complete lack of customer care. The staff appear untrained and indifferent. Strongly not recommended — a definite zero-star experience.
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