Monarque Dar Jerba Narjess

كل شيء كان جيداً باستثناء خدمة المطعم!

La piscine top,la nourriture moyen,en se qui concerne les chambres pas nettoyer,manque d hygiène, manque de serviettes, on passe plus de temps à l accueil pour rouspéter, le restaurant au bord de mer sale.. Je ne reviendrai pas dans cet hotel

Firstly, I will start by saying the majority of the staff were helpful and very friendly. Our room was okay and cleaned daily with a fresh change of towels. Now the real problem, the Reception Staff are the worst I have ever encountered. I travelled the world with work for 40 years so have dealt with lots of reception staff. Beware changing any currency with these people. Despite asking for a receipt after changing some sterling, the girls told me I didn’t need one to change Tunisian Dinar back at the airport. That was completely different to what our fantastic EasyJet Rep told us initially. The rep even came and told reception I need one. Even the manager got involved and when I finally received the receipt there was a discrepancy of 31 Dinar from what they had given me in cash the previous day. When I queried this they eventually gave me the extra Dinar. The icing on the cake by these reception staff. They didn’t stamp my receipt with a hotel stamp. So the Bureau De Change refused to change my Dinar back to Euros at the airport, due to the lack of a hotel stamp. Beware of any dealings you have with this reception. Other guests told me they had never been offered a receipt for their currency exchanges. So this is not an isolated incident! Our rep at the airport did his best to help us out, but without a hotel stamp on your receipt, the paperwork is useless.