Iris Hotel & Thalasso

Great place Great location and food

Pas de serviettes pas de télé pas d'eau chaude presque pas d'animation pendant la journée pas de variété au restaurant Plusieurs réclamations et rien Hôtel à éviter

Please don't waste your money by going to this place especially if you are traveling with children!!! This hotel was absolutely horrible. Before you pay for this hotel just know that you will be expected to pay about £50 before you get your keys! We did not have hot water for 3 days and every time we said something, no-one took notice of what we were saying until we asked the manager to give us the rest of our money for the remaining 4 days so we could book another hotel, we even emailed love holiday who were helpful and refunded us a small portion of the monies we paid, once love holiday reached out to them they moved us to another room. Another problem was that their rooms were cold and the heating did not work properly, they gave us a small heater which helped a little, but this was very stressful especially when you have a 2 year old with you on holiday. The heated pools were turned off, the spa was not open, the were no activities offered like advertised, we had to book a few excursions while we were there so that we wouldn't be sitting in the hotel room all day. We found over 30 cigarettes buds on the children's play pit, it was absolutely disgusting because I toddler accidentally stepped on one and wanted to play with it, when I reported this to reception, they did seem to care. The Hotel was filthy and never vacuumed, they only used broom on some areas. The food was ok, not the best but okay, not a lot of variety especially for breakfast. They "ran" out of milk for 2 days so we could not have hot drinks or cereal. The "night entertainment" was an absolute joke, it was just loud noise that they played until midnight, when we asked them to turn it down because we wanted to sleep, they obviously did not listen. Honestly if you advertise yourself as a family friendly hotel then surely you should try to be accommodating to people who will come to your hotel with children. I loved the island of Djerba as a whole but this horrible hotel really ruined my holiday because it caused more stressed than relaxation.