مستخدم نزيل
2 يونيو 2025
Our check-in experience in the evening was excellent. The gentleman at reception was very polite, professional, and welcoming — and his friendly smile made us feel truly valued as guests after a long day. Unfortunately, our check-out experience wasn’t at the same standard. The lady at reception didn’t greet us with a smile or much courtesy, which was disappointing after such a warm and positive check-in the night before. Additionally, there were a few issues with the room: • The coffee machine couldn’t be used as no capsules were provided. • The kettle was stained and not working properly. • The carpet had visible stains. • We also waited over 20 minutes for a room check before we could check out, which delayed our departure.
ترجمة