Hotel HM Alma de Bayahibe - Adults Only - All Inclusive

Room is huge, cold ac, hot shower....maid service lacking...had to request blanket for bed, which did not fit the bed, toilet paper, and face cloths. Mirror cleaned only once during our stay. The buffet does not open until 730 am. Only coffee and bread are available before the buffet opens. If you get there early enough. Should open at 6 am for early birds. Food at the buffet was OK. You could always find something to eat. The Dominican ala cart was delicious, as well as the Italian ala cart. You can not request additional food at the ala cart restaurants. The snack bar had great fried chicken, and the pizza was ok. The food truck had burgers, nachos, and fries, all ok. Bar service....servers not very hospitable. They do not speak English very well. It's hard to communicate what you were asking for. Shout out to Daniel at the Dominican restaurant, a sweet boy, who tried his best to communicate with us. He always had a smile on his face. Another shout out to Melvin at the pool bar. Fun loving guy with a great attitude. The dinner reservation gal was also a pleasure always smiling gave us great customer service. Hotel grounds are pretty and well maintained. Access to pools and ocean were easy. Pools need to be painted. Washrooms need to be cleaned more often. This resort has the potential to be a great resort. The employees need customer service training. Smiling goes a long way to make your guests feel welcome.

Great service, I love everything about the hotel, the staff was great, the food was super great. Love it

The pools were relaxing and the views amazing. I didn't do any excursions or the beach as I just wanted to relax my entire trip. mission accomplished

NOT ADULTS ONLY!! If you are under the impression as we were that this hotel is adults only, have a rethink. Although the all inclusive holiday is not sold to families, it appears there are privately owned apartments that are rented to families. On the 7th night of our stay, children began arriving. On Sunday afternoon, the guests that had paid good money for a romantic relaxing adult holiday endured an afternoon of screaming and splashing children in the pool sending them all back to their rooms as the reception staff were not very engaging with doing anything about it and the Manager was not working and noone else was acting as Duty Manager. Guests were irate and the staff were so relaxed about it that it escalated the situation. The group with the children were asking all inclusive guests to get then free drinks making them feel uncomfortable to say no. This is unacceptable. I made a complaint by email and received a reply 2 days later which was encouraging however I have had no reply since Tuesday. I will be claiming for a full refund for being sold a lie and I have given the hotel the opportunity to rectify the situation before I posted a review. Putting that aside, our intial greeting was terrible at 12.30am after 19 hours travelling with an hours wait being ignored by the staff who were more interested in speaking to the guests already staying. When we checked in, He tried to charge us again for our room! Tired, hungry and frustrated we went to our room to be greeted with a freezing cold room at 16 degrees! Our patio did not lock either. On waking in the morning, we went for breakfast and asked for some more information as we knew nothing! Our opinion greatly changed after this and we had a nice relaxing week but beware, pick your side of the sunbed areas. One side is sooooo loud with aqua aerobics etc and the other side although the music can be heard, is more relaxing and quiter..... until the hotel next door starts their music up in the afternoon and then you get blasted both sides. Take headphones! We had a massage each and the massages were fabulous but the location of them was terrible. There is one therapist and they are carried out in Veranda located next to the sunbed area, on the walkway to the pier and next to the pool! Your relaxing message is accompanied with guest's mobile phone conversations and messgae alerts, loud music and to top it off, workman drilling relentlessly throughout. £100 wasted and I felt sorry for the massage lady putting all her effort in and us walking away stressed. The snorkelling is great and directly accessible from the hotel pool area. Vary varied fish, turtles, rays etc. The pools are great but handpainted inside and so all the paint is peeling off and the steps are not marked very clearly. Food was very good and different most days. It was good quality too. I do think the buffet serving area could be larger as it can be very intimidating for some with the mad rush for food in small area

On the whole a good holiday. Room spacious, shower adequate, needs updating, but parts of the hotel have been. Bed big, but so hard, really uncomfortable. Air conditioning unit drips after a while at the side of the bed and even on the pillows. Staff , some are so friendly and some are so miserable. Pools nice, hotel not on the beach, but by rocky outlet, but you can snorkel there and only 10 minutes walk to the beach or a free bus ride. Food ok, breakfast good. Snacks available, restaurants ok, worth going, especially if you like steak, doesn't cater very much for vegetarian/vegans. Good value hotel.

I stayed at HM Alma de Bayahibe from Nov 12-19/2025. The positives of the resort is the food, the snorkeling and the grounds/cleanliness/layout. We had some problems with the room and had to move 4x (first move was because we paid for an oceanview room and just had a sliver of OV between buildings), 2nd move was because AC didn’t work. 3rd move was because AC stopped working and when maintenance was looking at it, it actually caught fire! Our last room was great in terms of comfort, cleanliness, lots of hot water, AC, etc, but still that little sliver of oceanview. The food was very good - much better than I expected from a 4* DR resort. It was varied every day with lots of high quality ingredients. You can just jump in the water from the pool area and have amazing snorkeling! Tons of fish and I followed a sea turtle for about half an hour! Members of our group also saw 2 different rays and a shark. The hotel was full but never felt crowded - always lots of tables in the buffet and loungers around the pools available. We spent most of our days in the water (pool and snorkeling) and I only caught the show (circus) one night but it was good. It’s a quiet resort - not a ton of activities but that’s what we were looking for - relax and recharge! I researched orphanages in the area, and https://fonicris.org.do/ is about a 20 min drive away. We collected lots of donations from home and sent them to the orphanage in a taxi and I highly recommend reaching out to them to see what they need and helping the kids!