Spa Hotels in Donji Stoliv

We are very used to stay in Hyatt Regency but this Hyatt was absolutely below my expectations. I would rate this as a 4 star hotel. 1. Our room was so far away and the flow did not make sense. We stayed in room 016 and 019. To the reception/reception it takes 5 minutes, 1 stair up and to the beach 10 minutes walk. Also the lift did not work even asking several times. rooms looked good, and clean. 2. You need to pay additional 20 euro for room service ?!?!? 3. For kids there is NOTHING extra. no toys, no kids club 4. 35 euro rent for the surf board. crazy 5. you need to get your towels with a card and return to get the towel card back. REALLY????? 6. no bath 7. food is ok. nothing special 8. coffee at breakfast is horrific 9. you need to get your own water at breakfast. Nothing served on the table even no glasses on the table. 10. staff; some are SUPER nice. some are totally not engaged. 11. the Pool is SUPER slippery. in the US they would have been suited. People really fall hard, sitting ate the pool for 2 hours at least 5 persons slipt. The tiles are so slippery how can they make this in a pool? It's mind blowing. So dangerous. I would not recommend this hotel for the price we have paid.