Dorchester

This is a strange hotel, the accommodation is fine but the catering arrangements not so good. The good points are that the rooms are comfortable with the usual fluffy pillows and comfy mattresses. The problem came with the meals. As soon as we arrived for our evening meal we were told that there were no cucumbers, tomatoes or pizzas available. Surely salad items are available from local shops, we're not in the middle of nowhere! The evening meal was okay, the biggest problem was the delay delivering them, the chef placed them on a counter but due to lack of staff they sat there getting cold. Then breakfast and this also didn't go well. When we arrived at 0930 there seemed to be loads of staff but they suddenly disappeared not to be seen for some time. Items on the buffet were in short supply, no orange juice or brown bread. The chef was the only person available to assist and so he left his cooking to top everything up, he was a hero. Sadly this was not helping his proper job so the supplies were running low on the hot buffet. As usual the fried eggs were cooked to oblivion, no runny yolks. The staff eventually returned only to clear the tables indicating breakfast was over but it was 30 minutes before breakfast was due to finish. We always use Premier Inn but their catering standards are getting worse. It can't be a coincidence that they are beginning to rely on in-house cooking instead of tried & tested Beefeaters or Brewers Fayre.

I stayed here with my son for four nights (my son stayed 2 nights because he had a trip). The room was very big with a double bed and a single bed, everything was very clean, the mattress was very comfortable, I couldn't hear any noises from outside or from other rooms and I was in the first floor which was great. Breakfast was very good with a lot of choices. Excellent location close to the town. The only downside is it was difficult to get hold of any of the members of the staff when I needed to ask them something or collect a parcel I had delivered to the hotel, there was nobody in the desk every time I went there, even when I had to leave my room I just left the keys in a box and left without telling anyone.

EXCEPTIONAL SERVICE especially from the restaurant/ bar waiter called Colby who was so helpful, approachable, sincere and fun. The vegan linguine was delicious so thank you to Michael -- Especially since he had a bandaged arm! The room was spotless so thank you to housekeeping. Working on a bank holiday weekend is never fun but they are a credit to the company as they were all smiles! Thank you and I hope the company knows your worth.