Premier Inn Douglas, Isle of Man

We are extremely grateful for Hannah and Kenny, thank you so much for going above and beyond for us, when we come back we will be staying at the premier inn, Thanks again, highly recommended to stay here due to staff and how helpful they can be!!

From checking in by the manager and receding a very warm welcome to leaving a week later we found this particular Premier Inn the best yet. The staff were all superb and couldn’t do enough to ensure that our stay was even better than we thought possible.

Nice place to stay, Friendly welcoming Staff. Good location for boat, public transport,shops and sea front. Family room/ensuite was nice and comfortable. Food choice at breakfast and evening meal was very good and tasty. Would stay again in future.

We have stayed at many premier inns as this is always our first choice. This particular inn was not so great in some respects. The room was tidy as was the bathroom. The upstairs passageways had some litter amongst them which were not cleared away. ( we were there for 5 nights!) There was a broken electrical outlet that a child could have easily stuck a finger into. Th staff ranged from great and welcoming to rude and couldn't care less. We had three meals and could not fault the food or the way it was served. This was a tyme restaurant which we did find expensive ( mostly for the drinks though ) Once we got our bearings the place was easy to find although the car parks wre not so easy to sort out.

absolute waste of money don't bother i would say, you pay extra for a premier plus room and there's nothing plus about it , cheap nasty mattress with a cheap mattress topper attached to it ( done on the cheap) not the comfort and quality you would expect for the money paid to stay .. not only that the mini fridge you suppose to have complimentary bottles of water ( nothing and apparently they have ran out ) then instead of apologising get shouted what room number you in and will try and find water in the restaurant for you ,when spoke to reception all i got was yea we've ran out ( disgusting customer care) , and so called sweet treats all there is is 2 tiny chocolates ( laughable) and on further inspection of the room where you would expect a walk in shower but no just a over the bath shower , and paint peeling of the ceiling.. after then going to reception again about the room , oh we can probably move you to another room and there's nothing can do about the peeling paint.. never again and don't waste your money on a plus room , biggest waste of money going

Firstly, the hotel is in a very good location for things to do in Douglas and it's very handy for the bus station and ferry terminal. Some great (real ale) pubs are close by along with shops restaurants and a theatre. We had three nights in room 414. It's at the rear of the hotel which is probably best for a quieter night though I have never stayed in a front room. The view though....horrendous. see picture. We kept the blinds closed permanently. The bed was large and comfortable. Large TV. WiFi worked well though we needed to keep logging back in Easy enough. We were short of coat hangers. The bathroom worked well enough but it's always awkward climbing over the edge of the bath to stand in the shower spray. Only one bath towel. Again! Rectified later. The breakfast was basic but good. Sausages were tasty. Maxine was great and very friendly. I said I would look elsewhere next time but this location is too good a spot.