Lakeside Villas at Crittenden Estate

excellent location and view. really beautiful

Loved our stay at Crittenden villas. Beautifully appointed villa, comfortable bed, breakfast ingredients provided. It was a perfect stay.well located to visit attractions on the peninsula. Would highly recommend. Lots of space in peaceful shrroundings

The villa was lovely and views over lake are wonderful, the 3 stars are due to the inpolite communication from the owner when there was an issue with bathroom/toilet, we were mindful to notify of the issue as soon as possible given it was a sunday and the challenges about sourcing trades ie plumber at that time, and there was prompt follow up on that however, we weren't offered access to an empty neighbouring villa while waiting for plumber and the owners communication and tone quickly soured, having previouely worked in exec level roles I know too well what 'as per my previous text as 345pm' means, ie are you stupid or similar and no we are not, we are paying guests and I can see this is not the first time guests have provided feedback to owner about her approach to communication when there is an issue. I usually commend smaller boutique for their disability access efforts in acommondation and contribute favourable reviews on an accessible tourism website and referral networks however on this occasion, it will be better on those forums to not say anything at all unless asked and if asked I will be honest and say that not being offerer any apology when it's your wedding anniversary retreat and you may need to use a toilet (and not within the half hour window that she provided as access the cellar door) and not being offered another alternative for next hour and a half really sours the experinece of whole stay, I had to go to the shopping plaza and use the public toilet. I have never written so much about a toilet but here we are, due to the quick change from a prompt response to rudeness in communication about the issur and no apology. If you do have mobility issues and do want to still stay here then there are some good accessibility features but it is more of an easy access/ ambulatory, semi-ambulatory villa, access limited by entry and internal doors, non accessible sink and glass shower screen impacting on transfers. The good features are walk in shower, shower chair provided and good circulation space in living and bedrooms. Perhaps the owner should move on from don't apologise, don't explain approach and then we would have been happy repeat guests as well as referrers.