Guest User
May 29, 2025
I am appalled by the experience I had at Embassy Suites in Dublin, Ohio while attending a wedding. What should have been a joyful weekend was tainted by the shocking and aggressive behavior of the front desk manager, CHRISTOPHER. A friend of mine accidentally forgot his room key and simply asked for a replacement, a basic and routine request. Instead of helping, Christopher became immediately hostile, got in his face, and threatened him with physical violence. I witnessed the entire confrontation and captured it in photos. Let me be clear: this was not a misunderstanding or a moment of stress, it was unprovoked aggression from a hotel employee in a position of authority. No guest should ever be made to feel unsafe or threatened at a hotel, period. This kind of behavior is disgraceful and reflects an utter failure in training, professionalism, and basic human decency. I would never stay at this property again, and I strongly urge others to reconsider if they value safety, respect, and proper customer service. Embassy Suites should take this incident seriously and investigate thoroughly. Guests deserve better.